Levies Officer

Job details

Position status Permanent Position type Flexible full-time Occupational group Auditing & Compliance Classification AO3 Workplace Location Brisbane - North Job ad reference QLD/552406 Closing date 29-Mar-2024 Yearly salary Fortnightly salary Total remuneration Salary Other Job duration Contact person Dennis McLean Contact details dennis.mclean@qleave.qld.gov.au

Access the National Relay Service

Your contribution

Using your understanding and experience in administration, you will:

• process levy revenue and project finalisation using the customer relationship management and finance systems
• reconcile and assess the project accounting information provided by stakeholders against their project notification
• provide accurate and timely advice to customers and other stakeholders about QLeave's role and the services we provide
• interpret and apply our policies and procedures (based on our legislation) when providing information to customers and other stakeholders
• communicate in writing and via telephone with customers and other stakeholders in a clear, professional and polite way
• support the day to day administrative and processing requirements of the levies team
• promote QLeave's role and the services we provide to customers and other stakeholders to improve awareness of the schemes we administer
• ensure correct processes are followed by clients and report and/or follow up on non-compliance
• accurately update and maintain registers of customer information, files and records and record issues and keep file notes in accordance with work procedures
• suggest improvements to systems, work practices and processes
• build and sustain positive productive team relationships to support a changing business environment and customer needs and expectations
• communicate clearly, concisely and openly using an adaptive style and approach
• assist with managing the incoming calls to the levies team.

This position reports to the Supervisor, Levies and has no supervisory responsibilities.

What are we looking for?

For this role, we will consider how well you:

• apply your understanding of compliance, legislation, policies, procedures and standards to respond to customer enquiries
• work with figures to process calculations
• interpret project accounting information
• suggest improvements to systems, work practices and processes
• build and sustain positive productive team relationships
• think critically and be able to identify high risk, in terms of inaccuracy or false information, notifications to QLeave and escalate these for further investigation
• communicate clearly, concisely and openly
• apply critical and analytical skills to ensure the accuracy of information provided

There are no mandatory qualifications for this role.

Interested in applying?

We strongly encourage applicants from all life experiences and backgrounds to apply. Please tell us about any additional support or adjustments, such as interpreting services, physical requirements, or assistive technologies, that will better enable you to shine during the recruitment process.

If you require more information or a confidential discussion about the role, please contact Dennis McLean.

To enable us to assess your suitability, your application must include:

• a detailed resume outlining your qualifications, relevant experience and achievements
• a brief letter (1 - 2 page) highlighting your motivation for the role and evidence which demonstrates your ability to meet its specific requirements

We offer:

• Competitive salary and benefits (12.75% superannuation contributions and 17.5% leave loading), including generous leave entitlements and salary packaging options
• A progressive work environment that celebrates diversity, equity and inclusion, with Diversity Council Australia membership
• Health and well-being initiatives, including annual flu vaccinations, and an Employee Assistance Program including confidential counselling for employees and immediate family members
• Study assistance scheme

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• AO3 Levies Officer, Enforcement (PDF, 266KB)

Role Description

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