Salary: £23,393 per annum, pro rataNewcastle University is a great place to work, with excellent . We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.Closing Date: 04 April 2024The RoleLibrary Attendants are essential to the running of the University libraries, working either during core Library service hours or during evening, overnight and weekend opening hours. You will provide excellent customer service, and ensure that the library is opened safely and securely during periods of limited staffing. You may be required to work at any of the Library sites, and duties will vary in emphasis depending on the shifts that are worked.Previous experience of working in a customer focused service environment is essential. You will possess good interpersonal and customer care skills and the ability to work accurately and with attention to detail.Mobility and physical fitness consistent with the need to push trolleys, carry parcels and move equipment is essential. You will also be required to undertake mandatory health and safety training relevant to the role.We have three roles available, all part time: one for 20.5 hours, one for 21 hours, and one for 28 hours. The work patterns are listed below, which include 8 weeks of adjusted schedule times during periods in January, April and May when the Walton Library is open until midnight:Post 1 (20.5 hours): Monday 09:00 – 17:00, Thursday 14:30 – 22:00 (16:30 – 00:00 during midnight opening), Saturday 10:00 – 17:00Post 2 (21 hours): Tuesday 09:00 – 17:00, Wednesday 14:30pm – 22:00pm (16:30 – 00:00 during midnight opening), Friday 09:00 – 17:00.Post 3 (28 hours): Monday 09:00 – 17:00, Wednesday 09:00 – 17:00, Thursday 09:00 – 17:00, Friday 14:30 – 22:00 (16:30 – 00:00 during midnight opening).Informal enquiries can be addressed to Linda Errington at .To apply please upload CV and answer mandatory application questions relating to your experience.Key Accountabilities
- To provide a reception service dealing with general and directional enquiries, keeping relevant records of these, as required, and referring more complex enquiries to Customer Services staff
- To use the Library Management system to carry out a range of functions including both customer-facing and stock maintenance activities
- To provide assistance to customers in the use of a range of Library equipment, and to maintain this equipment as required, for example replenishing printers and photocopiers, and reporting faults as necessary
- To empty book-bins and load trolleys, and to sort, shelve, tidy and retrieve library materials
- To carry out first aid and fire safety duties, including supporting the use of EVAC chairs, undertaking routine patrols and safety checks, reporting defects, and testing fire alarms
- To contribute to overall building safety and security and responding to emergency situations, taking appropriate action to minimise damage or distress, e.g. assisting with emergency evacuations, dealing with floods
- To carry out incidental cleaning to ensure the good order of the Library, emptying waste bins, taking refuse to appropriate collection points, moving furniture and replenishing sanitary supplies
- Any other duties within the scope and general nature of the grade which may be required