Licensing and Transport Subsidy Scheme Officer

• Based in Darwin
• Full time permanent opportunity
• Commitment to a diverse workforce

Your new company

The Department of Infrastructure, Planning and Logistics (DIPL) plays a lead role in planning strategic and long-term integrated land and infrastructure that supports community needs, sustainable economic development and future growth across the NT. It provides a range of regulatory and customer services in relation to land and the built environment, including administrative support for a number of statutory boards.

To find out more about DIPL, please copy and paste this link into your browser: https://dipl.nt.gov.au/

Your new role

The Licensing and Transport Subsidy Scheme Officer is responsible for the day-to-day administration of the Northern Territory Transport Subsidy Scheme (NTTSS), Lift Incentive Scheme (LIS) and online rideshare and commercial vehicle licence renewal system throughout the Northern Territory in accordance with the Department policies and procedures.

Key duties and responsibilities:

• Apply NTTSS and LIS policy to ensure integrity of the Schemes, including the administration of the NTTSS electronic smartcard system
• Ensure integrity of the work unit's online application and payment system
• Investigate and determine a person's eligibility to receive a subsidy under the Schemes, and audit transactions to identify potential misuse
• Provide a front-line service to the public and Scheme members on information relating to the Schemes and licensing
• Maintain records and systems relevant to the Schemes, including applications, membership, payments and invoicing
• Provide written advice to the public, Scheme members and medical professionals, on outcomes relating to applications, enquiries and reviews
  

What you'll need to succeed

• Excellent communication skills, with the ability to liaise with service providers, agency staff and members of the public of varied backgrounds
• Ability to work collaboratively within a team environment, as well as independently
• Provide high level customer service with general administrative experience,
• Undertake research tasks, compile clear concise reports, and demonstrated proficiency with using Microsoft computer applications
• Manage confidential information, display problem-solving and negotiation skills, make timely decisions to achieve outcomes and demonstrate patience, objectivity and fairness
• Proven ability to produce accurate reports, including experience in managing financial processes
• Understanding of Work Health and Safety matters as they apply to a workplace, or the ability to acquire knowledge within a short time
• Resilience in the face of challenging situations and ability to maintain a positive attitude at all times

What you'll get in return

This role is an AO3 designation. Salary range is between $64,773 - $69,746 + super, pa.
This role is a fixed term contract until January 2024, with the strong possibility to extend.
The role includes multiple benefits including 6 weeks annual leave and comprehensive on-the-job training. Please email ****@hays.com.au to find out more. Details of this designation and what could be assessed can be found via this link: https://ocpe.nt.gov.au/__data/assets/pdf_file/0014/243302/capability-framework-ntps.pdf

What you need to do now

Applicants must have full Australian working rights to apply.
To read the official role description, as well as apply, please copy and paste this link into your browser: https://jobs.nt.gov.au/Home/JobDetails?rtfId=280564
Information for applicants on inclusion and diversity and special measures recruitment plan can be found there.
Applications will not be accepted via the 'Apply Now' button.
For any questions, please email ****@hays.com.au.
Closing date: 11:59pm (ACST) on 22nd November 2023