AddressPosted: 18/02/2024 Closing Date: 01/03/2024 Job Type: Permanent - Full Time Location: Melbourne Airport Job Category: Other AFS Logistics is one of Australia's largest Independent Logistics Services Company's. For over 29 years we have provided customised Logistics Services Solutions that help our customers and carriers reduce costs and increase efficiencies by providing high level expertise and technology. We have an extensive loyal customer portfolio and have been experiencing rapid growth. The Logistics Support Coordinator - VIC will be responsible to support key customer contacts with mid-level enquiries and requirements for the effective day to day running of key accounts. You will ensure all reports and administration functions are completed accurately and effectively within agreed timeframes. Manage the Pricing, Quotes, Credits, Claims and NCRs for key customers. Ensure escalations from senior level stakeholders are actioned promptly and root cause identified and resolved or escalated to the Strategic Account Manager or other key internal stakeholders. Key Responsibilities: Special Pickup and Delivery Arrangements Tracking and monitor new Customer Roll outs Proactive monitoring of consignments requested by customers Pricing requests responded to efficiently and accurately and compliant with pricing governance Support for enquiries about Carrier transit times, delivery location information, Public Holidays etc Support for user enquiries about systems and technology i.e. Parcel Send, Moveit, Scanning, Carrier websites etc Raise all NCRs and assist National Operations Manager with Root Cause Analysis) Maintain Credit Register to track performance and ensure Maintain NCR Register (Lost in Transit, Damages and DGs with Carrier) Raise and manage the end-to-end…
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