Mail-room Clerk

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

We are looking for a Mail Room Clerk / Facilities Officer for our Integrated Facility Management business line.

Role Purpose

The Mail Room Clerk reports to the Facilities Manager and is responsible for effectively and efficiently running the mail room by managing the overall mail and courier activity within offices.

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What this job involves

• Manage incoming / outgoing mail and courier services.
• Coordinate mail handling across all client ANZ offices and effectively liaise with the team.
• Receive, direct and relay mail related correspondence (telephone, fax & email, scans).
• Liaise with courier partners to maintain excellence of service delivery
• Suggest ways to make mail processes and records more effective and efficient.
• Present necessary data to manager about activity in the mail room.
• Monitor and maintain mail consumables and stationary stock according to agreed par-stock levels.
• Provide reception coverage and assistance if required and be familiar with basic Receptionist Role & Responsibilities.
• Maintain frequent contact with key business partners and stay up-to-date with their departmental mail requirements.
• Be familiar & adhere to Office Services internal procedures.
• Handle and update allocated daily facilities maintenance requests
• Support the wider JLL on-site team
• Help meeting room setups and pack down
• As front line employee, act as an ambassador of the Integrated Facilities Management program
• Ensure accurate and detailed hand over is planned & passed on (for tasks for which being responsible), if absent from the business.
• All other tasks and duties as required.

Please note there will be some heavy lifting/ manual handling involved in this role. You will also need to complete a pre-employment medical assessment prior to commencement.

Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

Sound like you? To apply you need to be / have:

• Exceptional client service and communication skills
• Excellent interpersonal skills and ability to manage relationships with stakeholders
• Excellent verbal & written communication
• Proficient with the use of Microsoft Office tools
• Problem solving
• Fluency in English
• Strong time management
• Ability to handle multiple tasks and prioritize effectively
• Proactive mindset with the ability to work under pressure and with limited supervision
• Goal-oriented and focused on meeting performance targets
• Ability to create a positive and enjoyable team environment

What you can expect from us: 

You’ll join an entrepreneurial, inclusive culture. One where the best inspires the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation, or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Apply today at jll.com/careers.

Interested candidates, please apply following the link below quoting job reference number LMREQ365399.