AddressAt Interactive, we’re not just a tech company; we’re a dynamic force in the tech landscape, constantly growing and evolving.
Join our renowned Incident Management Team, geared up to tackle any technical challenges our customers may encounter.
As the Major Incident Manager, your role goes beyond coordination – you’ll work closely with customers and our service delivery team, actively refining and improving our incident management processes.
Some of the things you’ll do:
- Act as a single point of call for one of more Major Incidents.
- Act as a conduit between technical resolver groups, SDM’s and business stakeholders during a Major Incident.
- Work closely with diverse teams, fostering seamless communication and coordination during critical situations.
- Drive the evolution of incident management processes, staying proactive and ensuring preparedness for future challenges.
- Work within a 24x7x365 rotating roster.
A bit about you:
- Proven track record in Major Incident management, with a deep understanding of crisis resolution strategies.
- Proficient in utilising incident management tools such as ITIL
- Excellent written and verbal communication skills, and the ability to remain calm under pressure.
- You enjoy the adrenaline and pace that comes with managing critical incidents.
- Able to work unsupervised and exercise independent judgement.
A bit about us:
We’re a tech company, but with a special personal touch. Our customers trust us to hold their most important data, support their critical devices and secure their systems and we were named in the WRK+ Best Places to Work in 2023 and were named the #1 Best Place to Work in Australia in 2020.
Why Interactive?
As part of our team, you’ll enjoy perks like free on-site baristas in our Sydney and Melbourne offices and access to a diverse range of benefits and discounts from our partners.
Developing our people means everything to us – we take our people’s growth and development seriously, so much so that we’ve developed our own bespoke technical academies.
If you’re ready to make a significant impact and be a key player in managing Major Incidents, APPLY NOW! Be part of a team where your expertise matters, and every day presents new challenges and opportunities!
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