Manager, Cloud Operations

Employment Type: Full time continuing role as Manager, Cloud Operations
Excellent package including leave leading and generous superannuation
Location: Kensington (Hybrid Flexible Working)
About UNSW:
UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 20 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.
About UNSW IT and the role:
UNSW IT is part of the Operations Division at UNSW. The IT team at UNSW plays a critical role in enabling the University’s teaching, research, and industry engagement. Would you be keen to make a difference and work in higher education ?
Our priorities are to drive innovative technology architectures and be a trusted advisor and service partner to the University. Join our team at UNSW and help us build out our service and engineering teams to enrich the wider UNSW community. As we transition to cloud platforms, we are seeking expertise to help us navigate this change across the operating environment. This is an exciting opportunity to shape the future of how we use these technologies and make a meaningful impact on the community.
The Manager, Cloud Operations will be accountable for driving robust and reliable Technology operational services to all Faculties and Divisions of UNSW. The role is responsible for managing the Technology teams within UNSW IT to deliver high quality services for all UNSW private and public cloud technology operations. The Manager, Cloud Operations will be responsible for driving the successful delivery of our Multi-Cloud services. In addition, the role will manage the sustainable development a professional high performing team who deliver industry leading platforms and services to UNSW. This position will report into Head of Technology Delivery and will lead a team of specialist technology professionals and service providers.
Who You Are:
Tertiary qualifications in information Technology (IT), another related discipline and/or equivalent level of knowledge and experience.
Extensive experience (10 years +) leading increasingly complex IT Operations teams.
Qualifications and/or extensive experience in IT models, concepts and frameworks including: ITIL with exposure to SIAM, ITSM and other IT management frameworks, Modern Cloud and Software management frameworks including DevOps, Agile and Adaptive Software Development.
Experience operating IT services that put Customers first, with a demonstrable commitment to meeting the needs and expectations of internal and external customers. Strong customer empathy and the ability to advocate for customer needs is essential.
Demonstrated experience operating Hybrid Infrastructure products that are consumed via SelfService Portals and feature high levels of Automation, Consistency, Scalability, Security, Compliance, Operational Efficiency and Cost Control.
Proficiency in leading and optimising modern work practices for hybrid infrastruture operations, automating infrastructure-as-code (IaC) provisioning , configuration management, and continuous integration/continuous deployment (CI/CD).
Demonstrated experience transforming legacy environments to a multi cloud operating model.
Demonstrated experience leading a technical team through a complex IT change and transformation program.
Demonstrated experience managing internal and external supply chains for the delivery IT services.
Highly developed communication skills with an ability to articulate complex technical issues into business-focused terms and adapt communication to a variety of stakeholders.
Proficient in engaging with a wide range of digital specialists, suppliers, and stakeholders to define the best approach to achieve business and client objectives
Demonstrated awareness of industry standards for Security, Data Protection and Accessibility and ability to translate into technical requirements.
Strong interpersonal, communication and organisational skills with a proven ability to build relationships with stakeholders to define the best approach to achieve business and user objectives.
Ability to collaborate and negotiate with teams outside of your control to ensure the successful operation of the data centre. This includes Facilities Management, and design, capacity planning and server teams.
An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.
Knowledge of health and safety responsibilities and commitment to attending relevant health and safety training
Benefits and Culture:
People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.
Our benefits include:
Career development opportunities
17% Superannuation contributions and additional leave loading payments
Additional 3 days of leave over December/January holiday period
Discounts and entitlements (retail, education, fitness)
For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits
To Apply: If this is of interest to you, please submit your CV, Cover Letter and responses to the Skills and Experience outlined in the position description.
Contact: Jen MacLachlan, Senior Talent Acquisition – IT Portfolios j.maclachlan@unsw.edu.au
Please note applications sent directly to the contacts above cannot be accepted.
Applications close: 24th January 2023 at 11.30pm
Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.
UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.
The University reserves the right not to proceed with any appointment.