AddressRole Title: – Manager, Delivery - Unified communications / Microsoft365
- Must be an Australian Citizen and NV1 security clearance is required.
- The role is based in Canberra, Australia.
Job Summary:
- Manages the delivery of contracted services to clients to ensure time, quality and cost of delivery.
- Manages the project schedule, risks, scope of work, SLAs, OKRs, KPIs and budget; ensures that operational teams and contractors have a clear understanding and meet client commitments.
- Builds and maintains strong client relationships, and provides day-to-day client advice and support.
- Promotes the organization's capabilities to clients, identifies sales opportunities to be forwarded to the Client Executives, and achieves contract extensions or additional business within the client(s).
- Contracts may involve both short and long term commitment of service and vary significantly in value/strategic importance.
You will deliver value by:
- P&L/ Management
- Has engagement level services profitability responsibility and manages services delivery for engagements.
- Manages financial and operational metrics for multiple or large engagements.
- Achieves profitable revenue growth through the successful implementation of the business strategy.
- Responsible for managing a P&L up to 2M in services value. Project Management and Service Delivery
- Manages the delivery and implementation of services within planned timelines, budget, margins, SLAs, KPIs, OKRs and quality specifications.
- Leads and/or supports the implementation of change management, business process redesign, or information planning
- Consistently achieves or exceeds engagement revenue, margin, service level objectives and quality targets.
- Effectively manages engagement risks, identifying and promptly notifying senior management of the potential impact of such risks and alternative approaches to mitigating them. Client Relationship Management
- Builds 'client for life' relationships. Interfaces with the client's technical executives to understand their business challenges and recommend innovative integrated business solutions.
- Participates in new business opportunities and add-on opportunities that result in profitable revenue growth within the client.
- People Management
- Manages and leads a span up to 35 associates (direct or matrixed), including their training, development, performance and career path.
- Provides appropriate mentoring, feedback, training and development opportunities to help individuals within the practice reach their full potential. Business and Industry Skills
- Forecasts, plans, implements and reviews financial and people resources in order to meet defined business requirements in line with company strategic plans, targets and objectives. Defines goals and contingencies.
- Communicates in an open, candid, clear, complete and consistent manner. Listens well and gives full attention when others are speaking. Demonstrates maturity, self-confidence and self-control in formal and informal interactions.
- Understands the meaning and implications of key financial indicators. Analyzes, integrates and utilizes financial data to accurately diagnose business realities, to identify issues and to develop strategies and plans.
You will be successful in this role if you have:
- NV1 Security Clearance is mandatory for this role.
- Responsible for managing a P&L up to 2M in services value.
- Manages and leads a span up to 35 associates (direct or matrixed).
