Address Meriton Suites currently has an opportunity available for a Manager on Duty to join our World Tower property.
About the Role
As a Manager on Duty, you will manage the day-to-day operations of our Front Office team. You will work closely with the property’s senior management team to ensure an excellent guest experience.
Your key responsibilities:
• Manage and develop the Front Office team to drive service excellence.
• Manage the guest arrival and departure experience.
• Monitor room allocations.
• Ensuring daily and nightly front desk tasks are actioned and completed.
• Ensure Meriton Suites standards, policies and procedures are adhered to.
• Act as a point of escalation for customer issues, complaints and problems to ensure a high level of customer satisfaction and quality
service is maintained.
• Promote a strong team culture across the hotel including developing and maintaining interdepartmental relationships.
• Ensure compliance with work, health and safety standards
• Provide information to guests about local attractions and activities
To be successful in this role you will have
• Similar experience in a 4-star or 5-star hotel.
• Working knowledge of a Property Management System preferably Guest Centrix or similar.
• Excellent verbal communication skills.
• A passion for the hospitality industry.
• Impeccable grooming and presentation.
• Ability to drive a strong team culture.
• Full availability to work a 7-day rotating roster.
