AddressGreat Southern Bank is seeking a new Manager of Payment Operations to join the team for a 6-month contract. In this role you will lead a team in delivering on all aspects of customer transaction disputes, manual payment requests, regulatory compliance and exception processing spanning all Great Southern Bank Payments. This position is located in our Brisbane CBD office with the flexibility to work from home two days per week.
Your responsibilities:
• Ensure the critical function of the bank continues to operate effectively in protecting customers from scam losses through appropriate due diligence activities performed by your team
• Support front-office teams with prompt and effective feedback regarding payment requests and activities, working collaboratively to refine processes and remove friction.
• Provide necessary challenge, improvement, and evolution to business practice to support ongoing execution excellence and quality.
• Effectively lead the team, creating a culture of high performance and quality, supporting and creating talent pathways, strong engagement outcomes, coaching and performance management
• Effectively manage multiple priorities with tight deadlines in a complex, heavily regulated environment, escalating and seeking support from your Senior Manger when necessary.
• As a self-starting, motivated leader, you will critically assess business data, practices and processes to making objective assessments and deliver improvements to support both customer and commercial outcomes.
About you:
• 5+ years experience within the Financial Services or related industry with exposure to resource planning, modelling and scheduling.
• 3-5 years leadership experience
• Previous experience effectively utilising resource planning methodologies or systems
• Knowledge and experience operationalising relevant finance industry standards, acts, codes and legislation, specifically the ePayments Code, Privacy Act and Banking Code of Practice.
• Confident, influential, approachable, and dependable leader with strong people management skills, in particular staff development, team leadership and the ability deliver outcomes through a team
A little bit about us...
For over 75 years, we've been putting our customers first, and today we look after the financial needs of more than 380,000 Australians. We have recently changed our name from CUA to Great Southern Bank but we remain customer-owned and firmly focused on helping all Australians own their own homes.
We're ambitious and as we continue to grow, we are investing significantly in technology, products, and people. We have a culture that's fun, approachable, and supportive - allowing our team members to be their best every day, whether that's at work or at home.
We're hugely excited about the journey ahead and are looking for talented and enthusiastic people who want to be part of a winning customer team. If you are motivated, energetic, and dedicated to helping our customers achieve the great Australian dream, we want to hear from you!
At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day.
