Manager - Personal Finance (Assessing)

With over 1.2 million members RAC is one of WA's most iconic and trusted brands. We are committed to building a stronger RAC and are embarking on an exciting transformation. This will create greater value for our members and deliver on our purpose to be "The driving force for a better WA" by 2030.
RAC Finance (RACF) specialise in market leading finance products and services ranging from personal loans, investment notes to property development finance loans. Reporting into the Senior Manager Operations, you will lead the Personal Finance loan assessing team to ensure member service levels and responsible lending decisions are made within credit policy/procedures and targets.
What will you be doing?

• Leading the personal loan assessing team to ensure loan applications are assessed and outcomes provided within policies, procedures, and expected timeframes.
• Manage credit policy and procedure reviews and present findings/recommendations to the credit committee as required
• Provide guidance and support for the team through continued coaching and feedback
• Driving team engagement, motivation, and recognition. Monitor statistics and team performance against KPI and member service targets.
• Analyse and approve loan applications and referrals within Manager delegated authority levels
• Complete quality assurance checks for loan approvals in accordance with risk and regulatory requirements
• Manage and resolve complaints in collaboration with internal stakeholders
• Assess, develop and implement continuous improvement initiatives
• Undertake recruitment and onboarding activities

What are we looking for in you?

• Experience in a similar role including credit lending/ finance industry
• Demonstrated leadership experience and capacity to deliver desired results
• Proven ability to understand and explain in depth responsible lending guidelines and best practice.
• Excellent verbal and written communication skills to confidently deliver content in a credit forum
• Strong stakeholder relationship management skills
• Financial Services certification is highly desirable

What can we offer you?
A career at RAC is more than just a job. We are passionate about our people and we strive to create an environment that fosters their growth and our culture. We value that everyone is different, and we strive to encourage everyone to reach their pinnacle. RAC are committed to developing our internal talent and this could be an ideal time to join our diverse and varied organisation that is currently going through a significant transformation. In addition to this we offer:

• Access to RAC member benefits
• An established Diversity & Inclusion strategy
• Generous discounts on home, contents and car insurance plus free roadside assistance
• In-house Health and Wellness programs
• A competitive base salary plus super (ability to purchase additional leave)
• A very active Social Club - join one of the most active social clubs in Perth with over 900 members!

How to Apply
If you are a dynamic leader with a strong background in finance and loan assessing, ready to strive for success with RAC Finance, please submit your resume and cover letter by clicking Apply Now.
Application close Friday 16th February 2024 at 4pm
RAC Finance is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.