Manager Personal Finance (Loan Processing)

With over 1.2 million members RAC is one of WA's most iconic and trusted brands. We are committed to building a stronger RAC and are embarking on an exciting transformation. This will create greater value for our members and deliver on our purpose to be "The driving force for a better WA" by 2030.

RAC Finance (RACF) specialise in market leading finance products and services ranging from personal loans, investment notes to property development finance loans. Reporting into the Senior Manager Operations, you will lead the Personal FinanceLoan Processing team to ensure member service levels and responsible lending decisions are made within credit policy/procedures and targets.

This position is offered on a 12 month maximum term contract

Key Responsibilities:

• Directing and leading the resourcing, performance, training, and daily work flows of the Loan Processing and Liaison teams to effectively verify and settle Personal loan applications to achieve set goals.
• Analysing and re-approving loan application changes and referrals within the delegated authority to support processing and verification tasks.
• Complete quality assurance checking for processed loans in accordance with company risk and assurance procedures & regulatory requirements (e.g., responsible lending obligations).
• Contribute to RACF team strategy and deliverables and drive process review initiatives whilst effectively engaging key stakeholders and Senior Management.
• Oversee, manage, and resolve complaints in collaboration with key internal stakeholders with positive resolutions.
• Communicating regular service level updates to Senior Manager - Operations and other key stakeholders; implementation of agreed action plans during peak volumes
• Providing regular feedback, coaching and support to team.
• Drive, recommend and implement continuous improvement initiatives to achieve more for our members.

Attributes and Skills:

• Demonstrated leadership experience and capacity to deliver desired results
• Proven ability to understand and explain in depth responsible lending guidelines and best practice.
• Excellent verbal and written communication skills
• Strong stakeholder relationship management skills
• Financial Services certification is highly desired

A career at RAC is more than just a job. We are passionate about our people and we strive to create an environment that fosters their growth and our culture. We value that everyone is different, and we strive to encourage everyone to reach their pinnacle. RAC are committed to developing our internal talent and this could be an ideal time to join our diverse and varied organisation that is currently going through a significant transformation. In addition to this we offer:

• Access to RAC member benefits
• An established Diversity & Inclusion strategy
• A competitive base salary plus super and generous discounts on home, contents and car insurance plus free roadside assistance
• In-house Health and Wellness programs
• A very active Social Club - join one of the most active social clubs in Perth with over 900 members!

If you are a dynamic leader with a strong background in finance and operations, ready to strive for success with RAC Finance, please submit your resume and cover letter by clicking Apply Now.

RAC Finance is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.