Manager, Student And Academic Administration

• Student Affairs Division

• This is a full-time continuing position with salary in the range $108,975 - $122,176, plus a generous super allowance of up to 17%.

• Make a genuine impact by being an integral part of the broader leadership team within the Academic Services Division, contributing to strategic decision-making in an environment where challenges become catalysts for innovative solutions.

• Join us to lead the team responsible for administration of the University’s student fees and related processes.

• Based at our St Lucia campus

This position reports to the Senior Manager, Student Enrolments and Fees and leads and manages the team of staff responsible for administration of the University’s student fees scheme and related processes.

Key responsibilities will include: 

• Manage student fees approval, administration, system configuration, and publication processes, prioritizing client service, efficiency, communication, and compliance.

• Continuously review and streamline functions and associated processes to enhance efficiency and cost-effectiveness through simplification, digitization, and automation.

• Provide authoritative information and advice to senior management, faculties, and schools on student fee matters, including legislative requirements, operational implications, and system requirements.

• Advise senior staff on student matters such as financial liability remission applications and administrative charge waivers, along with high level strategic support and policy advice.

• Contribute to student-related policy development within the Academic Services Division and promote improved management and service delivery aligned with university goals.

• Foster effective relationships with internal stakeholders, provide support to committees and working parties, oversee staff review and development processes, and ensure optimal staff deployment and training.

• Postgraduate qualifications or extensive relevant experience, with comprehensive knowledge of the University's structure, policies, and procedures related to student fees, or the ability to quickly acquire such knowledge.

• Understanding of fees setting and administration processes within the University's goals and missions and experience with PeopleSoft Campus Solutions and Business Objects.

• Demonstrated ability to interpret and operationalize legislative requirements and organizational policies in a higher education context.

• Proven leadership skills in staff supervision, training, and performance management, particularly in a high-volume and time-sensitive environment.

• Excellent communication, negotiation, and report-writing skills, with the ability to convey complex data clearly.

You must have unrestricted work rights in Australia for the duration of this appointment and may be required to complete background checks including, criminal history and education checks.

As part of the UQ community, you’ll have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you’ll have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• 26 weeks paid parental leave or 14 weeks paid primary caregiver leave, 17% superannuation contributions, 17.5% annual leave loading.

• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight.

• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family.

• On campus childcare options, Cheap parking (from just $5.75 a day), Salary packaging options.

All applicants must upload the following documents in order for your application to be considered:

• Cover letter addressing the ‘About You’ section.

• Resume 

For more information about this opportunity, please contact Helen at *********@uq.edu.au. For application queries, please contact ******@uq.edu.au stating the job reference number (below) in the subject line. 

Applications close 26 March 2024 at 11.00pm AEST (Job Reference Number - R-36334). Please note that interviews have been tentatively scheduled for 5 April 2024.

At UQ, our strength lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to ******@uq.edu.au for accessibility support or adjustments.

If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.