MANAGER WORKPLACE SERVICES

Personnel Area: Organisational ServicesBranch: Information ServicesDuration: Contract – 4 yearsLocation: Brisbane CitySeize an exceptional career opportunity as the Manager of Workplace Services at Brisbane City Council. Provide emphasis on delivering robust, highly accessible, and secure core ICT services for internal Council systems and services.

Join the largest Local Government Authority in AustraliaOutstanding salary package on offerLeadership of a large internal technology service portfolio   Our Business Brisbane is a great place to live and work with an enviable lifestyle. It's a vibrant, green, prosperous, and safe city that nurtures opportunity and innovation, values sustainability and supports strong economic growth. In achieving this vision, Brisbane City Council needs dynamic, passionate and forward-thinking leaders to help guide the organisation.

Brisbane City Council is by population the largest local government in Australia, with assets over $34 billion and an annual budget of over $4 billion.  Our responsibility is to provide leadership for the people of Brisbane and to manage our resources to create a vibrant, successful, and liveable city for the future.  We work in partnership with a variety of governments, peak bodies, industries, and community organisations to build a better Brisbane.

Our Branch Organisational Services supports, equips and helps guide the Council to deliver the Brisbane Vision through centralised corporate services and a customer-focused approach. Within Organisational Services, the Information Services branch (ISB) supports and enables nearly all of Council’s day-to-day activities and services through efficient, flexible and innovative ICT solutions. ISB leads the ICT strategy that supports the business objectives of Council as a whole, as well as information management and ICT service delivery in Council.

The RoleThe role of Manager Workplace Services is pivotal in ensuring the provision of stable, highly available, and secure core ICT services for both the change (Non-Production) and operational (Production) environments. Additionally, the role encompasses ownership of key service management processes catering to all application portfolios, as well as the management of outsourced providers and intricate vendor relationships. Responsible functional areas include; End User Computing, Deskside and AV support, Service Centre Radio & Telecommunications, Operational Observability, Transition to operations, change and release management.

In relation to specific deliverables for your role you will:develop an engaged, productive, and customer-focused workforcedeliver systems and processes which deliver value to the organisation and to the customerplan the resourcing of services with appropriate risk management to meet demand within budgetcollaborate and share accountability across organisational boundaries to drive consistent and seamless delivery and the direction of resources to corporate prioritiesparticipate in strategic decision making and represent Brisbane City Council to the community, other levels of Government and to industryown and champion corporate values, strategies, policy, and directions such as Code of Conduct, diversity and inclusion and Zero Harmchampion the strategic corporate management agendas on issues such as customer service, service delivery, change management and people managementduring disaster…

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