Address
Form of work- You are a driven, passionate and customer-centric
- We are a team of motivated high performers, making work fun and contributing to a fantastic culture.
- Together, our customers trust us to help them with some of the biggest financial decisions in their lives
About us
At Commbank, we keep the customer at the centre of everything we do. We’re grateful for the opportunity we have to help meet their needs. Our Lenders & Leaders’ role model our values of Care, Courage & Commitment and drive these across all their interactions. Our breadth of experience in simple to complex business needs means that we can offer clients a service where we understand their home lending needs & their businesses working closely everyday with our business partners
The Business Home Lending team provides dedicated Homes Lending support to our Small Business Banking (SBB), Regional and Agri-Business (RAB) and Commercial Banking (CB) segments of the Commonwealth Bank. This role will specifically provide support to our Regional and Agri-Business Team in South Australia.
About your role
As an experienced senior coach, the focus of your role will be to support Business Home Lending business by coaching and training Business Home Lenders & Leaders to achieve outstanding customer and lending outcomes through improvements in commercial home loan capability.
Your responsibilities
- Actively lead business home lending deal discussions including a holistic approach to home loan credit applications to reduce error rates and ensure compliance
- Support BHL Complex Financial Analysis & Data Extraction for Relationship Managed Customers
- Facilitate coaching and ongoing training for business home lenders and leaders to enhance knowledge of CBA commercial home loan, processes and systems
- Your accountable for improving business home lending capability and performance
- Adhere to approved training and development programs, to maintain compliant and uniform standards
- Support ongoing commercial accreditation of our people
- Act as the point of support for unresolved business home lending compliance breaches and business home lending operational changes
- Coach on commercial credit standards, process and policy and act as a point of reference for credit decision using prudent risk management judgement within delegations
- Be responsible jointly with leaders on improvements required from audit results and ensure actions are in place to uplift capabilities from post funding file Audits, coaching and feedback
About you
To be successful you will have:
- Demonstrated commercial lending experience from within CBA environment min 2-3 years
- Advanced knowledge of CBA commercial lending processes and systems (CCL/CHL), including reporting
- Strong credit assessment and preparation skills, and advanced problem solving ability.
- Demonstrated leadership, coaching and training facilitation experience
- Demonstrated experience in Commercial Lending risk management frameworks - e.g. credit assurance/hindsight
- Sound knowledge of the Group's sales and service methodology and processes
- Qualification for Coaching – CAN Coaching/IGROW (preferred)
- Strong negotiation, communication and relationship building skills.
- Commitment to driving excellence and quality outcomes for our customers supporting our goal to meet NPS+30
Interested in the above? Then hit the "Apply Now" button!
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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