Medical Information Customer Experience Specialist

Pfizer

Breakthroughs that change patients’ Lives

Pfizer is one of the world’s leading biopharmaceutical companies, with a portfolio of some of the world’s most well known medicines, vaccines, and therapeutics. Every colleague who works at Pfizer plays an essential role in helping us fulfil our purpose of Breakthroughs that change patients’ livesTM. Our purpose underpins everything that we do and reflects our passion for science and our commitment to patients.  

You will support Medical Information content scientists, Customer Engagement Managers and Channel Leads in implementing and testing tactics associated with frontline, channel and content operational efficiency, serving as the voice of our customer in order to continually simplify & improve our processes with the aim of customer-centricity.  

• 💬 Customer Advocacy and Feedback
  

  Advocate for customers by providing feedback to internal teams on how to better meet customer needs

• 👍🏼 Adoption and Success Management
  

  Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice

• 💼 Account Retention and Expansion
  

  Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions

• 👥 Collaboration
  

  Works with others by being open, clear in communication and listening to achieve goals

• 🛎 Service orientation
  

  Actively seeks and develops strategies to help key stakeholders

• 💡 Problem solving
  

  Identifies problems and develops logical solutions that address the problems