Address Exciting opportunity to join SA's iconic RAA
Flexible work schedule negotiable
Based in Adelaide CBD
Your new opportunity
An exciting opportunity to be the voice of RAA members, expertly navigating escalated member complaints and issues to deliver swift and positive outcomes, along with early identification and resolution of emerging themes to preserve member relationships and brand reputation. In addition, you will:
Maintain visibility of the complaint pipeline for early identification of complaints that may require escalation.
Provide critical support for timely and optimal resolutions to escalated member problems and complaints across all lines of RAA business.
Serve as the conduit between members and RAA senior leadership in the realm of escalated issues and complaints.
Collaborate cross-functionally to strategise and deploy pre-emptive measures to address potential member problems before they escalate.
Provide monthly reporting and analysis on Member Advocacy activity.
About you
You are a confident and passionate self-motivated individual who enjoys working in a high performing culture.
You're passionate about justice and helping our members, and want to make a difference.
For this role, we're also looking for:
Ability to empathise with member needs.
Ability to balance member and RAA needs to get best outcomes for both.
Experience in customer experience or advocacy roles desirable.
Advanced use and understanding of Excel and the ability to translate data into storytelling.
Strong interpersonal, communication and organisation skills with the ability to courageously challenge.
About us
As one of the South Australia's largest and most iconic organisations, we're proud to deliver our trusted range of motor, home, and travel services to more than 815,000 members.
In our vision to make life better for members and better for our community, we're also elevating our offering to include electric-vehicle charging, Solar and Battery and more. We've been innovating since 1903, and we're excited to continue to do so for the next 120 years and beyond, with exciting developments in the pipeline.
We're also one of the state's largest employers (and growing!), with more than 1400 employees working collectively with the common goal to keep our members moving. With a range of locations from RAA Place in the CBD, Mile End, Adelaide Airport and more, our workplaces are growing too - but all still proudly SA-based.
Benefits
We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:
Free RAA premium road service
Access to our Member Benefits program
Generous discounts on all RAA products
Flexible work arrangements
12 weeks paid parental leave
Ongoing Training & Development opportunities and a Study Support Program
Wellbeing facilities and Corporate Health Insurance Plan
How to apply
To Make a Move That Matters and work for a passionate South Australian organisation with members at heart click 'Apply' to submit your application by: 9am Monday February 12th.
Include a response to the following question in your cover letter:
What values or principles guide your approach for seeking justice, and how do you incorporate them into your daily work or decision-making?
You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.
We are committed to building a workplace that's diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community and people from culturally diverse backgrounds, including First Nations People.
