Member Engagement Officer

At RACQ, we value diversity and encourage individuality. We are committed to ensuring an inclusive work environment, offering flexible workplace supports and reasonable adjustments to ensure equal access and opportunities for everyone.

Position Overview

Join our Member & Community Engagement team as a Member Engagement Officer, where you'll be the first point of contact for our members on the phones, offering tailored solutions across our range of products and services. Your role is pivotal in shaping the member's experience and maintaining lasting relationships.

Hours, Training and Location

Start date 15th April with interviews scheduled to run on 14th March, so apply now!

• Rate of pay at commencement is $30.55/hr + super
• 25 hours per week, 5 days a week, 5 hours a day
• Later Day Rotating shifts, with start times between 12.00PM and 2.00PM and finish times between 5.00PM and 7.00PM
• To ensure we set you up for success and give you all the support you need you will be required to be onsite at our Eight Mile Plains branch
• Hybrid WFH option - combination of onsite and at home, available after 3 months based on performance

Key Responsibilities:

• Engage members with empathy and understanding, focusing on their unique needs.
• Communicate effectively to understand and meet member expectations.
• Maintain up-to-date knowledge of RACQ’s products, services, and policies.
• Contribute to a positive team culture, demonstrate support and empathy for colleagues.

About you:

• Passionate about customer service, if do not have experience, we are willing to work with you to train and upskill
• Excellent communication skills, with a focus on listening and problem-solving.
• Have a drive for excellence and thrive when working in a fast-paced environment
• Minimum of a Year 12 High School Certificate.

If you would like to work in a supportive and flexible environment, please reach out to us today.

Desirable:

• Ideally 1-2 years of customer service experience in a related field or transferable skills aligned to this role.

What We Offer:

• Flexible Working Hours: We believe in work-life balance, we have a variety of shift offerings to match your schedules and requirements. Our flexible hours are designed to accommodate different schedules.
• Work From Home Options: Our work-from-home options after training allow you to be where you need to be, ensuring that you remain connected and productive.
• Supportive Culture: At RACQ, you'll find a community that supports every individual. Our inclusive and supportive culture values and celebrates your achievements and successes.
• Robust training: We offer all new starters a robust 12-week training programme, our training is designed to set you up for success in your new role.

Our Commitment: RACQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. As an organisation we believe excellence manifests in many forms. This is why we are committed to supporting our employees to achieve excellence in their performance, personal wellbeing and belonging within an inclusive, flexible & diverse workspace. These are the cornerstones of our organisational ethos.

To ensure each applicant is considered equally, please do not hesitate to contact us with additional information that will allow you to thrive in our workplace- Careers@RACQ careers@racq.com.au.

Why join RACQ?

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives.  We’ll continue to advocate for, research, and offer green solutions.

We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

What we offer you:

Our employee benefits are designed to enrich your work life, your home and the community we live in. You can check out all our employee benefits at https://www.racq.com.au/about-us/careers/employee-benefits

Ready to apply? You’ve got this.

Please Note: to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete video interviews, psychometric assessments and/or criminal history check as part of the application process. If you require any adjustments during the application process, please advise the RACQ Careers team.

RACQ is a ‘Circle Back Initiative’ employer – we commit to respond to every applicant.