Address
Form of work• Be a sales and service star helping our members thrive
• Join a purpose driven organisation that will help you grow and be your best
• Multiple Full Time and Part Time Roles Available
Who we are
Credit Union SA is one of South Australia’s largest credit unions, with over 50,000 people trusting us to provide their everyday banking needs to help them thrive. We are a member owned organisation, so it’s our members – everyone who banks with us – who collectively own us. This means that it’s them, their families and communities who are our top priority and that we channel our profits back to support our members and the local community.
Our purpose is to help South Australians thrive and one of the ways that we bring this to life is through our connection with the community. One example of this, is raising over $500,000 for South Australian schools because we believe that education plays an extremely important role in transforming communities.
Why you will want to work with us
We will encourage you to bring your whole self to work, support you to be your best and enable you to thrive. We mean it when we say we value and encourage diverse thinking, collaboration and promote innovation. Our desire to build a workforce that is as diverse as the communities we support means we are an inclusive, equal opportunity employer and we encourage applications from all backgrounds and communities.
We value people with integrity, a willingness to help others and the determination to perform to the best of their abilities. We are also really proud of the careers we have helped to build and the feeling of belonging that is part of working at Credit Union SA and with a number of staff having spent more than a couple of decades with us, we think we have something right in that formula.
We also offer a great range of staff benefits including flexible work arrangements, 5 additional days leave a year (1x day off for your birthday and 1x Thrive Day off each Quarter), gender neutral parental leave, a casual dress code, an on-site gym, support to develop and grow your career, great rates on home and personal loans, discounts on general insurance products as well as discounted health insurance through our partnership network to name a few.
About the Role
We’ve recently been recognised as providing ‘The Best Customer Service’ because we are there for our members providing personalised service. We have a number of opportunities in our Member Contact Centre for sales and customer service stars to join our award-winning front-line team assisting our Members with all aspects of their financial needs and ensuring the enhancement of their member experience.
This will be achieved by ensuring members are serviced efficiently, all transactions are processed accurately and all requests relating to financial transactions and services are handled in a friendly and timely manner. As mentioned we have Full Time and Part Time Roles available. The part time roles will work mostly be across our core member contact hours across the lunchtime peak and being part time means having availability to work varying hours with flexibility to work up to 38 hours per week.
We’re looking for people who possess Contact Centre experience and are passionate about providing exceptional customer service and sales of financial products and services, are self-starters and are seeking a new challenge within a high-performance team environment. We’re also looking for people who hold the ambition to grow their career with us in the future and full training and mentoring will be provided to set you up for success from the outset.
About You in this Role
To be successful in this role you will have Contact Centre experience within customer service and sales skills in either financial services, telecommunications or any other professional services Contact Centre environment, not be shy when it comes to promoting our service and products and have excellent communication skills to back this up. You will also be great at quickly building rapport with a diverse range of clients, offering personalised service and maintaining a high level of attention to detail whilst doing so. You will also need to be available to work a variety of shifts Monday to Friday, between 8am and 8pm as well as be available on Saturdays 8am to 2pm.
We are actively looking to fill this role and reserve the right to shortlist and interview applicants whilst this advertisement is open so encourage you to submit your application at your earliest opportunity.
For a copy of the position description, please visit our website.
Applications in Microsoft Word or pdf format only should be addressed to the attention of Lilly Bourlotos, People & Performance Consultant.
Quoting Reference Number: V0274
Please click on the 'Apply' button to lodge your application.
