Member Services Consultant - Industry Fund

This role is for you if you:

• Get satisfaction from assisting members in achieving their financial goals.
• Thrive by developing strong and ongoing relationships with members.
• Desire work satisfaction of delivering guidance and giving members confidence in retirement. 
• Wish to be part of a financial advice and engagement team.
• Want to deliver guidance with a primary focus on member outcomes rather than commercial drivers.
• Wish to work in a supportive team.
• Desire in a business with a culture based on recognition of effort and celebrating wins.

About us

With a proud history spanning 38 years, BUSSQ is an industry super fund for the building, construction & civil Industries that anyone can join. For over 38 years, BUSSQ has been supporting workers in the building, construction, and civil industries. We understand the industry’s unique challenges, and everything we do, from developing products to providing services, is focused on delivering solutions tailored to members. Our goal is to help our members build the best retirement outcomes possible.  The team at BUSSQ are passionate about what they do and why they are doing it.

Role Overview

BUSSQ is looking for an energetic engagement specialist to join our team. As a Member Services Consultant, you will be part of a team that manages the front-office and proactive engagement campaigns for high-net-worth members and selected retirement cohort members. Due to the nature of this role this position is required to be in the fund office 5 days per week. 

In this busy and varied role, the primary responsibilities of your role will include, but are not limited to:

• All aspects of member engagement and some administrative-based implementation tasks. This could include reception walk-ins, phone, email or advice appointments in the office.
• Assist and communicate professionally with a range of members, requiring a combination of face-to-face, phone, and email correspondence.

Key Responsibilities:

• Support the delivery of engagement and advice strategies to key member cohorts across multi-channels (Phone, F2F, Seminars, Microsoft Teams)
• Be part of executing an engagement programme for high-net-worth members 
• Maintaining an efficient and personalised service at the front office reception.
• Support of retirement seminars to help facilitate increased member engagement and advice opportunities (may involve managing advisers’ calendars, booking appointments, and assisting members with factual information) 
• Support the delivery of marketing campaigns and implementation strategies.
• Be a leader in the engagement team by providing exceptional personal service and identifying opportunities to contribute to member growth and retention objectives.

To be successful, you will have:

• Previous customer service experience with a strong interest in working with a pre, retiree and post-retiree client base.
• A passion for servicing members and an interest in developing a career in the financial services sector. 
• An ability to build and maintain effective relationships both internally and externally.
• A positive and professional attitude who works well in team situations, with a genuine commitment to people and culture.
• An understanding of the superannuation industry at a legislative, product and provider level.
• A strong sense of professionalism and a member-centric approach
• The ability to work in a fast-paced and dynamic environment while working to and exceeding outcome targets.
• A highly motivated and organised work discipline, multi-tasking and prioritisation skills.
• Excellent verbal and written communication skills.
• Have proficient computer skills, including the Microsoft Office suite.
• An adaptable approach and fit in with the culture of BUSSQ.

Qualifications:

• RG146 is highly desirable
• JP qualification is highly desirable.
• First aid certificate or willingness to complete

Applications should consist of a cover letter (no longer than two pages) and a CV (no longer than four pages). Please include three referees, one of which must be your current manager. Referees will not be contacted without the consent of the applicant.  

Applications close Wednesday 17 April 2024 at 4pm.

For further information regarding this role, please email Annie O'Gorman on ********@bussq.com.au