AddressThis position is offered as a 12-month contract.
Are you an emerging leader with a thirst for success?
Do you want to develop yourself within a high-performance organisation?
Join us for the opportunity to make an instant positive impact!
Who are we
The Port Adelaide Football Club was established in 1870 in the working-class suburb of Alberton, to the west of Adelaide.
From humble beginnings on the docksides of Port Adelaide as a sporting social club for the young men of the district, Port Adelaide has grown into one of the nation’s most famous professional sporting organisations.
Our record of success is unparalleled – 4 Champions of Australia titles, 36 SANFL Premierships, 1 AFL Premiership
Today we compete in the Australian Football League (AFL), Australian Football League Women’s (AFLW) and the local South Australian National Football League (SANFL) as a foundation club of the local league. Port Adelaide is the only community football club from outside of Victoria to earn entry in its own right into the national competition. Port Adelaide lives to the charter to compete and win in the biggest competition in the land, representing its community with pride and passion.
Proud, immensely proud, of all that has been achieved since 1870, and as always, bold in every plan for the future.
We exist to win Premierships.
Proud Past. Bold Future.
What you will be responsible for:
The Member Services Coordinator plays an important role in the operations of the membership team. Reporting directly to the Membership Sales and Service Manager, the Member Services Coordinator will collaborate with Consumer Business team members, whilst leading our high performing Member Service Officers. The primary objective of the Member Service Coordinator is to lead and support the casual membership team to ensure efficiency is at its highest while maintaining an exceptional experience and service to members and supporters.
Key responsibilities
- Lead the daily operations of the casual membership team: Rostering, distribution of daily tasks/roles and training.
- Monitor team performance and report on key metrics of service delivery.
- Lead the ongoing refinement of our communication systems to increase member satisfaction and productivity.
- Coordination of the membership inbox ensuring a timely reply to enquiries and distribution to the wider membership team.
- Supporting the Membership Sales and Service Manager onboard new staff and training.
- Deliver outstanding care and service to our members and supporters.
- Proactively provide solutions to members to exceed their expectations and needs.
- Continual improvement of our member database through various monthly reports.
- Achieve overall membership and ticketing revenue targets.
What we offer
Joining the Port Adelaide Football Club means more than just a job; it means being part of a Club that values its people, strives to overdeliver and is forever Chasing Greatness. We offer our leaders:
- Training, development and progression opportunities
- Opportunity to work at Port Adelaide game day events (AFL, AFLW, SANFL)
- Staff ticketing entitlements at Port Adelaide FC home games
- Opportunity to work interstate Port Adelaide FC games
- Networking Opportunities (Internally and externally across the AFL industry)
- Exclusive partner discounts
What we’re looking for
- Your values and behaviours are aligned to the club and our department.
- You enjoy being part of and contributing to a positive work environment.
- Experience driving a high-performance culture and leading a team to achieve KPI’s.
- The ability to build and maintain strong internal and external relationships, positively representing the business at all times.
- Experience in a customer service and/or sales roles.
- Ability to deliver timely solutions and develop strong relationships with different levels of staff, senior management across the organisation and external clients.
- Excellent written and verbal communication.
- Budgeting and rostering knowledge.
Applications for this position will close on Tuesday 11th June 2024at 5:00pm.
To apply for this position, please submit an application addressing the above requirements and including a cover letter with a detailed curriculum vitae.
The Port Adelaide Football Club recognises our roles in promoting inclusiveness and diversity, while positively affirming the value of all diversity groups throughout our community.
No recruitment agencies please.
