AddressLooking to take the next step in your career with a role that will give you career progression and a long-term career? If your answer is yes, then it’s Crunch time! Become part of the rapidly expanding Crunch #fitfam and empower people to live out their dreams by helping them ‘perspire to greatness’!
Crunch Fitness is currently looking for a Member Services Coordinator to join their team on a Casual basis.
About Us:
We have a No Judgments philosophy here. It's our Monday-thru-every-day mantra. A simple philosophy that drives us to create a community and a gym for all. No judgments means room for everyone, regardless of shape, size, age, race, gender, or fitness level. No matter your workout of choice, we want you to feel good while reaching your goals.
Each of our clubs is company owned and has a local team who love to serve.
We’re on a mission to grow so we can impact more people the Crunch way. To do this, we live by the values that have shaped us from our humble beginnings in 2007.
We’re a diverse FAMILY, we care about people. It’s what keeps us HONEST, we choose to do what’s right, not easy. This desire is fuelled by a PASSION to help people perspire to greatness. So strong it powers the POSITIVE vibes that keep us moving even through the tough times. It fires us up to always PIONEER ways to give our members the best. All this, so we can testify of the FUN we have when delivering Love, Fitness, and Happiness to everyone daily.
About the Role:
Every day, our people play an important part in ensuring we provide exceptional service for the many members who visit and work out within our clubs each and every day. As a Member Services Coordinator at Crunch Fitness, you’ll be joining a high-performing and member-focused team focused on providing the best experience and best outcomes for our members.
The role will suit someone who has broad administrative experience in an environment where members are the focus. Above all though we seek someone who is reliable, enjoys working in a small, close-knit team, and has a genuine "can do" attitude.
You’ll be:
- Updating and maintaining the member database, ensuring a high level of data integrity at all times
- Managing Membership related enquires regarding membership contracts, variations, account payments or cancellations via phone, email and directly through our Club teams
- Recover outstanding member payments and resolve issues with accounts to ensure the success of billing
- Collect member feedback to continually help the clubs improve our members' experiences
- Ensure our teams in the clubs are trained and supported to do the required tasks
- Drive membership growth by actively assisting with resolving membership-related account issues
What you'll get from working for Crunch:
- Competitive Salary
- Monthly Bonuses
- Career Progression and ongoing learning opportunities
- Direct access and mentoring from the Senior Leadership team
- Complimentary Crunch gym membership
- Health Insurance and Retail Discounts
- Opportunity to participate with Crunch Community Projects
So, what sets a Member Service attendant apart from the rest?
- You will be a passionate customer-focused individual who is self-motivated and enjoys working in a fun, high-performing culture.
- Always willing to go above and beyond for our members; making a difference to their day
- Highly organised with excellent attention to detail
- Love problem-solving and embody patience, empathy and know how to remain calm and resilient within a fast-paced retail environment
- You are inquisitive, ‘think outside the box’ and think on your feet
- You are available to work (Monday-Friday)
Full-Time and Part-Time positions are available and are the perfect chance to shine, and gain valuable experience to get your foot in the door for a career within the Fitness Industry.
If this sounds like you, please send your Resume with a Cover Letter describing how your experience has set you up for this role. Click the APPLY button.
Due to the number of applications, we receive including for other roles we will only be able to contact you if you are successfully chosen for an interview.
