Company

AtlamgroupSee more

addressAddressMelbourne, VIC
type Form of workFull time, Permanent
CategoryAccounting & Finance

Job description

About the company: Government department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. Currently seeking a talented Complaints / Compliance Officer to join their busy team for an 12-month temporary assignment. About the role: As Complaints / Compliance Officer, you will communicate with and provide advice on a range of matters to resolve moderately complex to complex enquiries.

In addition, key duties include:Managing complaints coming into the agency

Assessing, recording, resolving and referring as required

Managing escalated complaints and working to strict deadlines

Drafting and sending high quality written correspondence

Coordinating correspondence, briefing and reporting functions About you:Previous experience of responding to complaints - both over the phone and written

Government background is a must!Extensive experience of dealing with escalations and associated investigations

Strong communication skills - both over the phone and written

High attention to detail

Excellent data entry and record keeping skills Benefits:ASAP start (pending Federal Police Clearance)12-month temporary assignment

Full time hours -…


Click here to view more detail / apply for Ministerial and Parliamentary Officer
Refer code: 2063998. Atlamgroup - The previous day - 2024-04-19 04:45

Atlamgroup

Melbourne, VIC
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