Mobile Case Manager

Job Description:

About the Role

The Mobile Case Manager supports the Claims team from Eligibility to 130 weeks. On client site focus supporting injured workers and employers in their return to work strategies.

The successful candidate will be meeting with workers, employers and treating health practitioners to discuss, plan and implement strategies to help with a worker’s recovery and get back into work. Company Car is provided.

To be successful in this role you will have:

• The ability to gather information from a range of stakeholders to develop
  effective case management strategies
• Valid Victorian Drivers License
• Experience in preparing and attending claims reviews and clinical case
  conferences to effectively facilitate outcomes
• Well-developed problem solving and decision-making skills
• High attention to detail
• Advanced organisational and planning skills
• Strong written and verbal communication skills
• Resilience and perseverance
• Strong customer service ethic
• Negotiation and influencing skills
• Initiative and an innovative approach to case management

Required Expertise

• Claims management experience in the Victorian workers’ compensation scheme, ideally in return to work case management, Allied Health background in Nursing, Physio or Occupational Rehabilitation
• Knowledge of medical and paramedical terminology and procedures,
  including the forms of treatment applicable to injuries
• Strong working knowledge of the Accident Compensation Act 1985 and
  associated regulations
• Ability and desire to work in a team environment.
• Flexibility and ability to adapt to change
• Intermediate to advanced knowledge of ACCtion and Novus

About DXC

DXC provides policy and claims management services to government and organisations across Australia. Previously known as Xchanging, we support organisations and those injured at work throughout the entire claims process. Based on decades of experience our policy and claims teams have an impressive track record of reliable service.

DXC is committed to building better futures for our customers, colleagues, the environment, and our communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship.

At DXC, our more than 130,000 employees in 70-plus countries are entrusted by our customers to deliver what matters most.

Flexible working arrangements

Our ‘people first’ mindset offers the ultimate in work flexibility. We take a virtual first approach and our teams are spread across multiple geographies delivering a broad range of customer services. We tailor working arrangements which work for our people.

Employee Benefits

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

• Extensive resources to support your onboarding and continual development including DXC University
• DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
• More time to do the things you love with flexible leave options, including purchased leave
• Take time to give back with charitable and emergency services volunteer days
• Well-being matters to us and our Employee Assistance Program is there to support you and your family
• And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice.

If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.