AddressHappytel is the global industry leader in Mobile Device Accessories and Repairs with over 25 years of experience and 50 stores across Australia and New Zealand.
As an exciting and innovative retailer, we are looking for a highly skilled and detail oriented Mobile Technician that enjoys working in a dynamic team environment.
Our Store is located at:
K31 Westfield West Lakes 111 West Lakes Boulevard, West Lakes SA 5021
Key Duties and Responsibilities
- Inspect, analyze, troubleshoot, and repair all smartphone and tablet devices
- Demonstrate products and show consumers how to maximize their features
- Discuss warranties and replacement parts
- Check inventory to ensure the product is in stock
- Conduct outbound lead follow-up calls to potential and existing customers via telephone and e-mail to qualify leads and to sell products and services
- Collect and research information needed to identify and resolve problematic situations
- Demonstrate electronics and their features
- Diagnose issues on smartphone and tablet devices
- Repair smartphone and tablet devices
- Provide training and supervision to junior staff to encourage fundamental repair knowledge and skills
- Support repair consultation for staff and customers
- Actively research better repair solutions and services
**Please DO NOT APPLY FOR THIS POSITION if you are overseas as we want someone who can start immediately
Other Requirements:
- Previous experience within the retail industry is mandatory
- Strong understanding of mobile devices, including smartphones and tablets
- Strong problem-solving skills and the ability to work methodically through troubleshooting processes
- Familiarity with tools and equipment used in mobile device repair is mandatory
- Proven ability in managing and mentoring teams to reach their full potential in repairs
- Achievement of KPI's and completion of goals
- Exceptional communication and time management skills
This is your chance to develop your career and be part of an amazing journey of transforming Australia's industry leader to become the best on the global stage. An exciting challenge awaits!
Please send your resume to *******@happytel.com
APPLY NOW!!
Summary of role requirements:
- Looking for candidates available to work:
- Monday: Morning, Afternoon, Evening
- Tuesday: Morning, Afternoon, Evening
- Wednesday: Morning, Afternoon, Evening
- Thursday: Morning, Afternoon, Evening
- Friday: Morning, Afternoon, Evening
- Saturday: Morning, Afternoon, Evening
- Sunday: Morning, Afternoon, Evening
- 1 year of relevant work experience required for this role
- Working rights required for this role
- Expected start date for role: 20 May 2024
- Expected salary: $70,000 - $75,000 per year
