AddressFounded in 2011 with a vision of providing high-performing customer-centric services in Retail Security, Electronic Security Services, Cleaning and Facilities management. MA Services Group now has the largest Covert team in Australia and we are still growing.
We are now everywhere, in every state and territory around the country, highly capable of providing industry-specific, efficient and productive solutions, that deliver real benefits. Our approach is to always understand the environment we need to operate in, that’s why we have trained professionals operating within each state, who can combine their skills with their local knowledge, to provide innovative solutions catered to a customer’s specific needs.
We are looking for Monitoring Centre Operators, who will work closely with the Control room Manager, National Operations Manager and willing to work in a team environment.
The successful candidate will have the drive and willingness to work in a fast-paced and complex environment.
Overview:
- Operating in our A1 Graded Monitoring Centre
- Monitoring of alarm systems for both commercial and residential sites in accordance with client instructions
- Remote monitoring of CCTV systems
- Providing a consistent level of customer service
- Attending to a high-level volume of inbound/outbound calls
- Ensuring high accuracy with confidential client information and maintaining monitoring database with Data Entry and administration tasks.
Skills and experience:
- Exceptional customer service skills required.
- Previous experience with Patriot Monitoring System is an advantage.
- An excellent phone manner, with a polite, friendly, and positive attitude
- Strong written and verbal communication skills
- Strong organization skills with the ability to multi-task and prioritize duties
- Strong problem solving and decision-making abilities
- The ability to deal with challenging customers & scenarios
- The ability to work as part of a team environment with a reliable and positive attitude
- Microsoft Office and general IT and fast Typing skills.
Requirements:
- Hold or be able to obtain a current Victorian Private Security License (Monitoring Centre Operator)
- Be available to work on a rotating roster (Days/Nights/Weekends)
- Ideally have your own transport
- Be a quick thinker, flexible with change and a fast learner.
Only successful candidates will be contacted.
Location: Alphington
VIC License No: 82088670S
