My Care Coordination Team Leader

There to care. Here for good. 

Aged care is so important. Some people forget that. You don’t and neither do we. Because helping people is what we were born to do.
We’ve been a leading provider of aged care in communities across South Australia since 1953. That’s a long journey, and we’re proud of our stability and strength.

Now, we’re on a mission to continue to grow and improve our services and impact, hand in hand with our fantastic team.
Here, every moment matters and every client counts. And so do you.

Join us as a My Care Coordination Team Leader and be there to care.

A brighter future with Helping Hand, for older people and for you.

Based in Salisbury South, as our My Care Coordination Team Leader, you will provide leadership and guidance to Home Care Package Coordinators, CHSP Coordinators and Senior Care Workers as they coordinate and deliver professional and efficient services. 

You’ll also make an impact by:

• Empowering staff with knowledge and training related to the aged care standards and service delivery principles.
• Leading and managing team members to ensure that the outcomes and deliverables of the Home Care division’s strategic, business and service objectives are achieved on time
• Assisting the Home Care Services Area Manager in the leadership and service delivery of Helping Hand’s Home Care program
• Fostering effective communication and feedback throughout Home Care Services, internally across Helping Hand and with external stakeholders

What you’ll bring 

To succeed in this role, you will have:

• Experience in managing the provision of aged care, health and care services
• Demonstrated experience in engaging and partnering with customers and external networks to promote and partner with for service delivery
• Proven experience in delivering quality Community Aged Care services
• Knowledge and understanding of Consumer Directed Care Principles (CDC) and Aged Care Standards
• Knowledge of the legislation and guidelines for the provision of service to older people living in the community
• Experience and expertise in people management and development.
• Demonstrated level of interpersonal skills, with the ability to liaise with people from a diverse range of backgrounds. 
• Experience operating within legislative, government regulation, funding agreement, quality and accreditation frameworks. 
• High level written and verbal communication skills as well as proven strengths in negotiation, collaboration, networking, report writing, lateral thinking and problem solving.
• Possess drive, initiative and the ability to positively adjust to changing requirements and situations. 
• Computer proficiency in the operation of MS Office software and internet technologies
• Self-directed, committed and innovative with an ability to manage competing demands and priorities
• Valid NDIS Worker Screening check or willing to obtain one

Why Helping Hand?

Here at Helping Hand we truly care about how you are. Here are some of the things we hope you’ll love about working with us:

• We are who you areAt Helping Hand, you’ll find real support from teammates and managers who share your values and strengths.

• We are where you areHelping Hand operates in over 20 communities across South Australia, where we were born and where our roots will always be.

• We care how you areBe part of a kind, friendly team that genuinely cares about you and your wellbeing.

You’ll also enjoy a range of other benefits:

• Be part of a warm, friendly team that genuinely cares about you and your wellbeing
• Maximise your take-home pay by salary packaging up to $15,899 each year
• Enjoy an additional $2,650 tax free per year with our Meal and Entertainment Card
• 17.5% leave loading
• Prioritise your health and wellbeing with discounted private health insurance, plus our Employee Assistance Program
• Get active with our Fitness Passport Program and enjoy discounted gym memberships for you and your family
• Access to an Employee Assistance Program (EAP)

Are you ready to lend a helping hand?

Join us at Helping Hand and help shape your future and ours. 

We will be reviewing applications as they are submitted, and conducting interviews accordingly.

Apply online today, or to find out more please contact Anita Hart on 0410 309 ***.

Current Helping Hand employees must notify their manager of their intent to apply.

Please note, you are required to hold valid NDIS or willing to obtain one. Successful candidates will be required to attend  induction sessions before commencing work. 

Helping Hand welcomes and respects the diversity our clients, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected.

Helping Hand strongly recommends that all employees receive COVID-19 and flu vaccinations, as we work in a high-risk setting and are in contact with vulnerable people.