AddressWho we are:
Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data — one driven by passion and innovation.
As industry experts and Architects of Continuity, we collaborate with our customers to envision and build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, and services, to ensure our customers’ vital applications run continuously, perform optimally, and scale with business needs.
Why Join Us?
Meaningful and Fulfilling Work
Inspiring and Caring Leaders
Global Talent Center
Recharge Your Potential
Responsibilities:
- Supervise the achievement KPI’s of the national admin team and oversee the performance of the shared services team.
- Ensure compliance to company policies and procedures
- Assist in development of service procedures and documentation requirements.
- Liaise with customers re time-critical service delivery (e.g. product repairs)
- Ensure the Service Administration Team achieves its objectives and KPI’s
- Order Book Management – Service Contracts
- Invoicing
- Purchasing - raising/receipting of purchase orders
- Project co-ordination for scheduled jobs
- Stock transfer processing
- Filing
- Timely job closure
- Liaising with customers/suppliers
- Fleet Management
- Spare parts transaction to 3rd parties.
- Coach team members to achieve performance objectives & develop individual competence
- Foster teamwork/cohesiveness across the team.
Requirements:
- 3-5 years in service administration
- Strong commercial acumen
- High level time management
- High level interpersonal skills
- Strong customer service ethic
- Computer literacy at intermediate level
- Team leadership and coaching skills
- Proven Process improvement skill
