National Retail Manager

Elevate Your Career: National Retail Manager at GODIVA Chocolate 

Embark on a journey with GODIVA, a storied artisan that has defined the essence of Belgian chocolate since 1926. With a presence in over 150 countries, GODIVA crafts experiences that touch the senses and elevate moments into memories. In 2017, we introduced our legacy to Australia and New Zealand, blending the spirit of innovation with the support of a global entity. Our dedicated team, though compact, operates with the vibrancy of a start-up and the prowess of a seasoned enterprise, aspiring to redefine the omni-channel chocolate experience.

The Role:

In the role of National Retail Manager at GODIVA, you are entrusted not only with the operational helm but also with the creation of a chocolate experience like no other. Your remit extends beyond management; it's about bringing to life GODIVA's vision of luxury through every facet of our presence in this region. This entails a hands-on approach in driving sales and profitability, aligning with our strategic sales plan.

You will be pivotal in developing each member of your team, setting a high bar for performance and quality that reflects GODIVA's global standards. Your role is critical in laying down the foundations of service excellence, operational efficiency, and product innovation that resonate with our brand's heritage.

As we continue on our growth in Australia, your leadership will be instrumental in the planning and execution of new store openings. As a leader who sees beyond the numbers, you are charged with the creation of environments that are not stores, but destinations of luxury and craftsmanship, ensuring GODIVA's quality, innovation, and joy is on show through every interaction.

Our Core Values:

• Pioneering: Charting new territories in the art of chocolate.
• Excellence: Unwavering dedication to the highest standards.
• Joy: Crafting experiences that delight and enchant.
• Respect: Fostering an environment of mutual appreciation and understanding.
• Growth: Nurturing talent, encouraging personal and collective advancement.

Your Profile:

• A leader with a proven track record in premium operational management, ideally within sectors renowned for creating memorable customer experiences.
• An expert in orchestrating sales, service, and profitability, with a minimum of 3 years in a leadership role.
• A visionary capable of setting benchmarks in leadership and quality standards, inspiring excellence in others.
• Exceptionally organised, with a meticulous eye for detail and a mastery of communication.
• A strategist adept in managing resources to amplify sales and efficiency, while thriving in the dynamism of a collaborative team.
• Proactive and deeply committed to the nuances of a high-growth environment, especially during critical phases of development and launch.

Your Impact:

• Lead in Customer Service Excellence: Uphold and enhance GODIVA’s commitment to superior customer service, setting high standards for all team members and store environments.
• Drive Operational Excellence: Ensure peak performance across all GODIVA stores by maximising sales, conversion and customer satisfaction, whilst controlling costs to exceed profitability targets.
• Develop Teams and Maintain Brand Standards: Train, support, and evaluate store management and staff to align with GODIVA's strategic growth goals and maintain consistent quality and brand identity across all stores.
• Innovate and Implement: Work closely with management and culinary experts to develop local products and design new store concepts that meet market needs, then executed smoothly and efficiently.
• Strategic Planning and Growth: Actively participate in the strategic planning process, focusing on continuous improvement.

Why GODIVA?

Join us to spearhead a chapter where leadership transcends management—it becomes a craft. Step into a role where your influence will carve out GODIVA’s future in Australia. We invite those who have not just led, but have inspired, to apply for the position of National Retail Manager.

Please send your resume and a cover letter detailing your experience.