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Form of workAbout Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 733,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
Provides strategic oversight to clients, delivering technical support and maintenance for cloud systems software products, and services across platforms. Responsibilities include hardware software support, implementing cloud technology practices, and troubleshooting at basic levels L1 L2
Job Qualifications
Basic technical cloud certification AWS Certified Cloud Practitioner or Azure Fundamentals
Basic skills in Project Planning and management i.e Agile .
Experience in a technical support role and maintenance of cloud systems and products.
Knowledge of configuring and optimising services on different platforms.
Proficiency in troubleshooting hardware and software issues at L1 and L2 levels.
Familiarity with various server and network technologies and protocols.
Excellent communication and interpersonal skills to effectively interact with clients and vendors.
Ability to work independently and collaboratively within a team environment.
Strong problem solving skills and a customer centric approach.
Server Architecture
Engineering Support
Application Remediation
IT Troubleshooting
Operations Management
Service Change Management
Location: Melbourne preferred. Adelaide, Brisbane, Canberra and Sydney considered
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