Network Specialist / It Help Desk Support

IQRA College builds generations living Islam comprehensively through glocal experiences that instill adaptive mindset and equipped with 21st Century competencies to face future challenges.

We have a diverse group of staff and students from multiple backgrounds and faiths, and we encourage all Australians to apply.

What you'll bring

Problem solving and delivering quality customer service is your forte, and you're looking for a role that challenges you to think on your feet. You're comfortable working with users over the phone and have strong, clear communication skills; both written and verbal.

You'll value being part of a team and you'll also be comfortable working autonomously. We're looking for someone who is passionate about enhancing a career in the ever-fast-changing world of IT and someone who truly values the users they support.

This is a great opportunity to be able to work in a mixture of cloud/on-premises environment with an opportunity to learn new technologies and apply your skills to the fullest, so apply now and tell us why you are the right person to join our team!

ABOUT THE ROLE

This role is to take responsibility for the day-to-day handling of the college’s IT matters as well as the general care of IT facilities. It includes customer service, equipment maintenance and minor project work.

Working in the team, you will:

• Provide technical assistance and guidance.
• Ensuring a great user experience.
• Work with your peers to solve technical issues.
• Level 1-2 support of network devices, servers, workstations, laptops.
• Assist with maintenance requirements.
• Maintain current documentation.
• Troubleshooting of technical issues.
• May be directed to perform other duties consistent with the training and skill levels required for this position.

If the above has your attention, successful applicants should be able to demonstrate the below:

• Configure and maintain network equipment, including servers, routers, switches, firewalls, and wireless access points.
• Create and configure local area networks (LANs), wide area networks (WANs), and other network segments.
• Able to create and manage VLANs within the internal network.
• Able to work in both GUI and CLI for layer 3 switches’ configurations.
• Monitor network performance, identify bottlenecks, and propose solutions to optimize network efficiency.
• Implement network security measures to protect against unauthorized access, viruses, and other potential threats.
• Create and maintain comprehensive network documentation, including network diagrams, configurations, and procedures.
• Prepare regular reports on network performance, security, and capacity.
• Stay updated with industry trends, emerging technologies, and best practices related to computer networks and systems.
• 2+ years of Help Desk related experience in small to mid-market IT environments with knowledge around general server administration, Windows desktop experience.
• Service desk and incident management: Receive and handle requests for support following agreed procedures.
• Respond to requests for support by providing information to enable incident resolution and promptly allocates unresolved calls to self as appropriate. Maintains records and advises relevant persons of actions taken.
• Liaise with users, departmental staff and external suppliers in the maintenance and support of information and information technology environment.
• Performs duties in accordance with relevant policies and procedures.
• Experience working in Azure AD environment.
• Windows 7/10/11 and Apple MacOS, and iOS troubleshooting.
• Exercise exceptional interpersonal and communication skills with work colleagues and clients alike at all levels of an organisation to build trusted relationships.
• Excellent written and verbal communication skills.
• Ability to respond to issues such as complex, unusual, intermittent or undefined malfunctions which may require the development of new alternative approaches.
• Client centric background and focus.
• You have a sense of urgency but still appear calm under pressure.
• Can work independently to get things done.
• Knowing when it’s time to escalate to your senior team member.
• Experience with ticket system – JIRA desirable.
• Experience with RMM tools and scripting.
• Experience with Linewize (FamilyZone), Edval and Daymap applications desirable.

This position is available immediately.

Expressions of interest and applications are invited outlining clearly:

• Your work history and references
• National Police Check – or willingness to obtain one
• SA issued DHS Working with Children Check is essential – or willingness to obtain one.

Benefits

• Innovative and responsive to change
• Ongoing Professional Learning Opportunities
• Family friendly

A CV including the names of two referees should be sent via Seek.

Only shortlisted applicants will be contacted.