New Client Team Operator

Want to work in a place that supports you to achieve and grow? Love to be on the front line, helping clients and supporting teams?  
 
Join us and be the professional and the person you want to be.  
 
The Opportunity  
 
At Shine Lawyers, we champion better justice for our clients. And as a permanent, part time (4 days per week) New Client Team Operator, covering the Saturday to Tuesday shifts, that starts with you. You’ll be the first person our clients speak with, making meaningful, long-lasting impact every day - for the people we support, our legal teams and the entire firm.  

With empathy, adaptability and initiative, you will be a true champion of our clients by:    

• Responding to inbound calls and other communications.  
• Cultivating strong relationships and trust through empathy and understanding, interpreting client needs and connecting them with the right legal team members.  
• Answering questions, obtaining and recording accurate information, and identifying and qualifying needs for potential claims.  
• Supporting the New Client Team with administrative tasks and optimising the use of internal systems to process information.  
• Applying your keen eye to spot opportunities for improvement so that we can stay ahead of the pack and deliver the best outcomes for clients.    

What you’ll bring    

• Previous experience working within a customer service, or call centre background, ideally dealing with vulnerable clients. 
• We truly care for our clients and you will, too. You’ll be comfortable and capable of creating a safe environment for them to communicate their concerns and needs.  
• You’ll be naturally empathetic and have a resolute passion for helping people, especially those who may be experiencing trauma.  
• You’ll recognise and value the importance of your role in being the gateway to support for clients.  
• You'll be available to work four days per week, from Saturday to Tuesday as your regular roster. 

Shine Lawyers: A place for you. It means more here.  
 
At Shine, purpose really matters.  

• It’s our clients, who summon the courage to stand up to injustice.  
• It’s the communities we are part of and support every day.  
• It’s our team, who champion what’s right and make this place what it is.    

We’re an ASX-listed organisation, and we've been standing up for the rights of everyday Australians for more than 45 years. We’ve achieved a lot but you’ll find no airs and graces here. We’re humble yet relentless. We don’t pretend to be anything other than ourselves. And together, we’ve created a place for you to thrive.  
 
Here are some of the things we hope you’ll love about working with us:  

• Connect and be you: Get the flexibility and benefits you need, and work with truly authentic people. We’ll provide you with the tech and support to do your best work from your home office. And you can enjoy the security of a large, well-established firm that treats you as a person, not a number.  
• Challenge and be challenged: We’re not here for “easy”. We want you to take your place at Shine and make a real impact. Question and challenge - that’s how we grow.   
• Achieve and grow: Start your Shine journey with our in-house learning programs, where you’ll find immediate connection and be set up for success. You will be provided real opportunities to step up and grow - within your role and beyond. 

Excited to join us and stand up to injustice? Apply now and make Shine Justice a place for you.  
 
As part of The Circle Back Initiative, we want you to feel supported through our recruitment process, which means that you will hear back from our friendly team – no matter the outcome.  
 
We are an Equal Opportunity Employer committed to a diverse workforce.
Additional information

• Be the point of contact - on the front line as we champion what's right
• Work with authentic, supportive people who are truly invested in you
• Get the flex you need, with WFH and flexible options