New Position: Tag24 Specialist

Division: TAG24

Job type: TAG24 Specialist

Location: Melbourne, Australia

At TAG, our company values matter. Each member of our staff should exemplify Teamwork, an Ambitious spirit and a Genuine attitude.

It is important that you have passion for the job you do, as well as a drive to want to do better. In return, TAG will support your growth and development, as well as offer opportunities to progress or maybe even change tack!  

As a TAG24 Travel Specialist you will have a diverse and varied role. Here are just some of the things you’ll be getting involved with:  

• Fully service all enquiries, requests, bookings, and ticketing with the highest standards and quality documentation
• Ensure all air, rail, hotel, and/or other ancillary reservations meet company and client expectations.
• Report, investigate and resolve errors or/and client complaints adhering to the highest standards of customer service
• Process complex reissues and pricing records accurately
• Ensure deadlines, client policies, and SLA’s are met and adhered to
• Develop and maintain excellent customer relationships, ensuring the highest standards are delivered at all times with a personalized and individual approach to each client
• Negotiate the best rates and deals from vendors to reduce client expenditure
• Assess all potential revenue and income streams for maximum company profitability
• Ticket all bookings as and when necessary
• Ensure PNR entries in GDS are correct and fully completed
• Ensure the company does not incur any financial losses through individual and avoidable error
• Complete all TAG desktop & Tramada files and respond to all communications proactively, promptly, efficiently, and accurately
• Consistently demonstrate attention to detail so that errors are reduced, profits are maximized, and the company does not incur any financial losses through individual and avoidable errors
• Keep up to date and adhere to and support TAG company policy and TAG24 departmental procedures at all times
• Action all required tasks related to clients and/or suppliers in a timely and effective manner to ensure correct information is readily available for continuity of service for all team members
• Adhere to PCI regulations in accordance with Company policy
• Assist in training of new to the department staff
• Build good working relationships with key vendors relevant to TAG’s client base and support the PSP program
• Share business opportunities with the Sales team
• Timely communicate any issues or concerns to the team and team supervisor
• Suggest improved practices and discuss with upper management to ensure departmental operations run successfully and profitably
• Maximize all possible income streams, including commission and override opportunities with all suppliers
• Perform other duties as assigned

To be successful at TAG is as much about mindset and attitude as it is about skill set and qualifications. We’re a team who share the same desire and passion to go above and beyond for each and every client. We revel in making the seemingly impossible possible, always rising to the challenge with ambition and a genuine, open attitude.

We work flexibly to accommodate our TAG team colleagues, meaning on occasion there could be requirements ‘outside of office hours’ to manage time zones and other work commitments. As a TAG24 Travel Specialist there are several credentials and attributes which would be advantageous, but a determined attitude and willingness to learn, are equally important. 

• BS or BA degree OR In lieu of education, equivalent combination of education and directly
• related experience
• Minimum of 7 years of working knowledge and experience in working with the Travel Industry or a 24 hours department or similar service industry (10 years preferred)
• Strong knowledge and understanding of airfares, contracted fares, ticketing, and reissues.
• 7 years of GDS experience (Galileo)
• Versed in booking flights, hotels, and a good understanding of published airfares
• Experience handling VIP, entertainment clients, and/or group travel
• Ability to learn new systems
• Ability to work independently or within a team
• Proactive and self-starter
• Excellent customer service and negotiation skills
• Problem-solving and multitasking skills with the ability to prioritize, meet deadlines and think outside of the box
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Flexibility and a willingness to work within constantly changing priorities with enthusiasm
• Strong knowledge & understanding of fares, negotiated contracted fares, ticketing and reissue
• Strong knowledge of Microsoft Suite
• Flexible approach to working hours is a must

This is a full-time role (37.5 hours per week) based in our Melbourne office with weekend work hours included. Since March 2020 we have operated a flexible, hybrid approach to working and will continue to do this moving forward. We will work with you to find the best mix of office and home working that suits your life and the needs of the team.  

You will report into the General Manager, who is based in Singapore. There are other regional teams based in Singapore, UK and the US that you may work closely with, too.  

As passionate as you may be about changing the face of travel, let’s be honest – you're not doing this for free. So, here’s our promise to you: 

• Competitive salary DOE
• Wellness/EAP programme
• Employee discounts

We are also committed to offering an equal opportunity for all employees and applicants.

We want to know a bit about you.  Send a cover letter outlining why you think TAG is a good fit for you and an up-to-date CV/resume to ******@tag-group.com​​​​​. 

And before you press send, please make sure you’re eligible to work in Australia!