AddressThe Role:
You will be joining an energetic and passionate team of associates who proudly represent the face of Hyatt Regency Sydney. As the Night All Rounder will be responsible for answering phone calls, welcoming and check-in of guests, delivering guest request amenities, assisting with housekeeping runner tasks, following up with room checks and moves, assisting in check-out procedures, including luggage handling and storage. Night All Rounder will also assist the Night Auditor with daily financial audits and any adhoc tasks assigned to them by the Manager on Duty.
Our ideal candidate will possess:
- Acquire strong problem solving skills
- Possess a friendly demeanor and excellent interpersonal relationship skills to be able to relate well with customers from diverse backgrounds
- Anticipate guest's needs through observation and offer prompt, efficient service either personally or through effective communication with other associates
- Provide a professional customer service-friendly personality
- Have excellent presentation and grooming
- Proficient use with Opera
- Be literate with computer programs
Responsibilities include:
- Create memorable experiences for our guests through care and empathy
- Be one of the points of contact for guests and visitors
- Assist with guest enquiries and recommendations
- Answering phone calls
- Assisting with luggage & check in/check out procedures
- Assist with the night audit process
- Aid in the operations for the day team to ensure exceptional service is provided around the clock
- Support the night manager with daily financial audits and any ad hoc tasks assigned to them by the Manager on Duty
Benefits for working with Hyatt Include:
- 12 free nights of accommodation worldwide within Hyatt annually
- Discounted accommodation for associates as well as friends and family
- Rewards and recognition programs
- Learning and development opportunities
- Fully laundered uniform
- Discounted city parking
- The opportunity to join an international group with endless career opportunities
- Experience working within an international group who is consistently ranked as one of the world's best places to work
