AddressMindil Beach Casino Resort is the ultimate entertainment destination in the Northern Territory. The guest experience is at the heart of everything we do. Boasting over 600 electronic gaming machines, more than 30 exciting table games, four restaurants, four bars, Darwin's only five-star beachfront resort with 152 luxury rooms and a myriad of unique function spaces.
We are currently seeking a Night Audit to join our Front Office team. You will support the Hotel Night Supervisor for ensure efficient and accurate reporting of hotel accounts and maintaining the front office & concierge desk during evenings. To exceed customer expectations by providing personal, courteous, and efficient service.
ABOUT THE ROLE:
- Welcoming guests on arrival and assist guests during their stay.
- Assisting guests with their luggage by taking it to and from the room
- Showing guests to their room and explaining the available room amenities
- Building good rapport with all guests and resolving guest complaints in an effective and courteous manner
- Receiving and delivering mail, messages, parcels, and other items to both internal and external guests
- Conducting valet services and always ensuring a high level of security of guest room keys and guest vehicle keys
- Cleaning and maintaining all company cars.
- Deliver room service during specific times when required.
ABOUT YOU:
- Exceptional customer service
- Perform assigned tasks with attention to detail, speed, and accuracy.
- 6 months previous experience working in a similar Front Office/ Night Audit/ Porter role in a Hotel.
- Previous experience working within a 5-star hotel.
- Have knowledge of a Hotel Property Management system, preferably Opera
This position requires the successful applicant to have a willingness to work a 7-day roster including weekends and public holidays.
As this role involves driving company vehicles, you will be required to hold a H Endorsement on your current licence.
Delaware North Companies Australia is a market leader in the hospitality industry with a portfolio spanning: sporting stadiums, airports & transport, leisure & entertainment, resorts, remote services and gaming venues across Australia and New Zealand.
If you are looking for a new challenge, APPLY TODAY
Delaware North is an equal opportunity employer, and we welcome applications from all cultures, abilities and genders.
