Night Manager

Next Hotel Melbourne is the only hotel to lie amongst world leading brands and industry influencers, within Melbourne’s brand-new premier retail and dining destination, 80 Collins. A brand-defining property with 255 guest rooms & suites, the Next brand is always evolving, catering to the universally curious seeking great design, thoughtful service and immersive experiences.

At the center of the hotel’s unique offering are artisanal culinary encounters at La Madonna Restaurant & Bar, with Australia’s first in hotel barrel aging program and rooms that provide a sanctuary of comfort and style complete with premium amenities. Next Hotel Melbourne will also feature The Club, Meeting Rooms, Fitness Centre, and curated art from renowned Australian artists.

We’re looking for a dynamic team to bring Melbourne Next Hotel experience to life. Are we your Next adventure?

Reporting to the Front Office Manager, as the Night Manager, you will live the Next Story Group’s Core Values of Passion, Accountability, Integrity and Respect. As the Senior Manager on shift, you will be responsible for ensuring the safety and security of our guests and provide support to the night team. You will provide guests with an experience that exceeds their expectations throughout their stay and one that they will cherish till their NEXT visit!

Position Requirements:

• Warmly welcome guests upon arrival and ensure a seamless check-in/check-out experience is delivered.
• coordinate and oversee the running of the hotel in the absence of Senior Management.
• Must have experience in overnights, rolling the system and reconciliation of reports / accounts.
• Accommodate the requests and needs of all guests, make recommendations, upsell rooms and related services.
• Answer all incoming calls promptly and pleasantly and provide appropriate assistance.
• Responsible to maintain an updated record log for all cash and valuables in the safe keeping of the duty managers.
• Handle and resolve any guest concerns effectively with confidence and in a professional manner.
• Check rooms, making sure any special requests are carried out accordingly.
• Be level headed to handle any emergencies within the hotel, including acting as the Chief Fire Warden and First Aid Officer.
• Provide support to all other departments as required.

You will possess:

• The ability to curate memorable experiences for our guests whilst building sincere emotional connections. 
• Minimum 1 year experience as a Night Manager in a 4/5-star hotel
• Professional verbal and written communication skills and an eye for detail
• Impeccable grooming and presentation
• The ability to multi-task, work under pressure and problem solve effectively.
• The flexibility to work overnights from 11pm to 7am, including public holidays and weekends.
• Experience with a hotel property management system
• A current First Aid Certificate and RSA Qualification

This is an excellent opportunity to join a company that is growing and a hotel that is looking to redefine service excellence by ensuring the guest experience is at the heart of all we do.  We strongly believe in developing  our own colleagues and promoting from within, so the opportunities are boundless for those that are passionate and deliver. If you are ready to be part of the NEXT Big Thing, then we would love to hear from you!

We thank all interested parties in advance for their applications. However, only successful applicants will be contacted. Next Story Group is an equal opportunities employer with a zero tolerance to discrimination, harassment or any type of behaviours that are contrary to providing a safe, inclusive & respectful environment for all.