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Form of work The opportunity
The North Service Centre (NSC) Onboarding (Inspecie) Specialist is responsible for servicing advisers and clients on the North Platform.
The role encompasses specialised functions when onboarding customers & advisors onto the North platform with a superior level of service that consistently meets and often exceeds the expectations of AMP’s advisers and clients.
How you will make an impact:
Gain an in-depth understanding of the product and its administration
Ability to learn and adapt to the specialised Inspecie process
Analyse difficult and new exceptions and queries to determine appropriate solutions
Respond to telephone enquiries with a strong sense of ownership and take appropriate action. This may involve chasing up the correct answer or referring the issue to another area for action
Identify areas of improvement and assist in establishment of work practices
Build relationships with external platforms and stakeholders
Ask appropriate questions and interpret the responses to identify customer needs
What you will bring to the role:
Customer focus – builds rapport and establishes relationships with advisers and customers using a professional and courteous manner
Ability to problem solve – probes to fully understand enquiries and logically applies product/system knowledge to reach the best solution for advisers/customers
Learning agility – rapidly develops product/system knowledge and keeps up to date with new information
Superannuation and regulation knowledge (desirable)
General knowledge of financial markets and investment assets (desirable)
Experience in Platforms (desirable).
Is this your dream job?
...then apply today! We review applications as soon as we receive them and if we find our perfect candidate, we may close the role earlier than the advertised close date.
Working for AMP
We are transforming our business. We are looking for people with courage, accountability and integrity who inspire the same in others. If you are comfortable challenging the status-quo and perform at your best in an evolving and complex environment - we need you.
“AMP -The investor in all of us” The investor in all of us - AMP
Wellbeing & Benefits
We invest in the health, wellbeing and development of our people by offering a range of great benefits to support you be your best, professionally and personally:
We-Flex: Choose how, when and where you work.
CHAPM Program: Access for you and your family to 24/7 wellbeing and counselling support.
Well-being programs and activities: Annual health checks, flu vaccinations, information sessions.
LinkedIn Learning: and other Learning@AMP programs to grow your career.
Volunteering: opportunities through our AMP Foundation.
Financial Well-Being: competitive home loans, leading superannuation contribution, discounted financial advice and personal insurance.
Inclusion & Diversity
The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at AMP.
At AMP we are committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. Read more about our Reconciliation Plan here .
Let us know when you apply what we can do to help you show up at your best during our selection process.
Message to recruitment agencies
Please do not send unsolicited resumes to any AMP employee in relation to this role or others. We cannot accept unsolicited resumes or be responsible for fees related to unsolicited candidates.
