Nurse - Care Ambassador

Purpose : - Making Lives Better through Happier Ageing. 

We promote positive ageing for Australia’s older people and possibility for people affected by disability, by helping them stay in their homes for as long as they choose. Our real talent is caring and connecting with them to understand what they love doing most and helping them to do it. We are not just another homecare company completing daily tasks, we are a company that admires people and seeks to make a difference in everything we do. By working at Nurse Next Door you will be part of a growing team that believes care is in the details.

As a member of the Nurse Next Door team you understand how to hustle with heart - this is essential! You enjoy working collaboratively but with a high degree of autonomy and thrive by seeing results. You are a self led leader who takes responsibility for your own actions. You show care by engaging in intentional, compassionate conversations to help others achieve their fullest potential. You are inspired by the idea of being involved with an organisation that is changing the way we deliver home care through our Happier Ageing philosophy.

As a Nurse Next Door Care Ambassador, you are passionate about Making Lives Better and

• Always put clients first
• Are warm and caring 
• Think of creative solutions and always find a better way
• Follow through with commitments and build great relationships
• Go above and beyond (even when no one is looking!)

Job Summary : 

As a Care Ambassador you are responsible for initiating Happier Ageing experiences for Clients and Caregivers. as well as supporting the daily operations of the business. In every Client care situation, you seek innovative solutions. You are able to support with delegated  care management from the first visit to the end of service. You will drive results through the following main duties and responsibilities: 

Client First Visits :

• Ensures that the First Visit introduction to the client and caregiver represents the Nurse Next Door brand, culture and premium care experience 
• Collects and Verifies Client Service Agreements 
• Review and confirms Clients schedule to clarify any questions 
• Reviews Client Care notes in Alayacare with the caregiver, including the care plan and documentation.

Continuity of Client Care :

• Facilitates Happier Ageing by helping clients stay connected to their hobbies and interests 
• Audits Client Care plan, replenishing progress notes, updates care plan, flowsheets, MARs, signature logs, etc  
• Review documentation and follows up with any care related concerns
• Identifies changes in level of care and communicates recommendations with Care Designer in a time sensitive manner (ex. Has the Client care changed? Does the Client require more care?) 
• Accurately follows instructions according to nursing delegations
• Actions client needs with a sense of urgency
• Reviews Client experience through NPS, achieves goal of 10, to ensure premium care is provided 

End of Client Care :

• Assesses why care is ending and connects with Client and Caregiver to communicate change in a timely manner  
• Completes final assessment and follow up with any feedback   
• Collects and review Client care plan, include final notes
• Discharges client files in a timely manner  

People Leadership :

• Creates a positive Caregiver experience — Caregivers are set up for success in their role, they have client information and necessary training to provide premium care
• Oversees staff performance - ensures caregiver is the perfect match for every client assignment
• Delegates care and provides training and support as needed 
• Fosters a spirit of Happier Ageing amongst Caregivers to ensure a premium employee experience 
• Reviews Caregiver experience through NPS, achieves goal of 10,  to ensure premium employee experience is achieved

Scheduling Collaboration :

• Liaises with the CSC team to communicate changes in client requirements, caregiver assignments 
• Monitors calls and emails regarding scheduling inquires, changes, cancellations and provides recommendations to scheduling team as needed 
• Supports with client visits as needed, according to caregiver cancellations and urgent care