AddressAbout the role
This exciting role is all about office coordination and maintaining strong client relationships with Customer Success. You will be leading by example, providing a positive working environment, ensuring the smooth day-to-day running of our office, and assisting our clients with training and support.
You will be reporting to two directors, who live and work remotely. This role includes the following:
- Servicing the admin email and responding to clients
- General office duties, organise internal events and run errands
- Creating and managing internal documentation and procedures
- Managing and reviewing external help documentation
- Providing support and training to clients via zoom meetings
- Managing/delegating staff and client support via our ticket systems
- Project managing workloads of the various staff members
- Maintaining client subscriptions, issuing invoices, and reviewing accounts via Xero and Stripe
- Assist the directors with recruitment, interviewing, staff onboarding and reference checks
- Schedule, host, and complete minutes for team meetings as required
- Facilitating travel requirements for the Directors
- Assisting other departments where possible
This role will require some out-of-the-box tasks like maintaining our social media, YouTube channel and distributing monthly EDM’s via mailchimp.
Grow with us! There is potential for role development within the company for the right candidate. This could be things such as the company paying for formal HR qualifications etc.
About us
We are a small, fast-growing company that creates and supports Job Management Software for clients globally within the Manufacturing Industry.
This is a full-time role – 38 hours per week, Monday to Friday working with a fantastic team who work in a nice, modern office located in O’Connor.
We offer flexible hours, and we all work from home on a Wednesday to facilitate a healthy work/life balance. We pride ourselves on our positive and supportive work culture, and most importantly, we treat our staff well as we know they are our biggest asset. We regularly share coffee & cakes for morning teas on birthdays & head out for a nice lunch on work anniversaries.
About you
- Previous experience in Office Coordination/Administration (3+ years)
- Experience in maintaining strong customer relationships
- Strong writing/documentation skills
- A positive can-do attitude and a friendly nature
- Outstanding organisational skills and be able to self-manage your workload
- High-level competency with Microsoft Applications, and the ability to learn and adapt to new systems quickly
- A proactive approach to all projects and tasks
- Ability to work autonomously, within a team, and manage team members
- Strong presentation skills and ability to educate others
- Must have great attention to detail
Advantageous, but not required:
- Experience using/learning an ERP software
- Experience in Human Resources/HR Support
- Experience using Mailchimp and Canva
- Experience training Staff or Clients
For your application to be considered you must provide a cover letter outlining your experience and suitability to this role. To apply, use the 'Apply for this Job' button, and submit your current CV and accompanying cover letter.
