Officer, Fees

UTS has a bold vision to be a world-leading university of technology. We are a dynamic and innovative university in central Sydney, consistently ranked the top young university in Australia. With a culturally diverse campus life and extensive international exchange and research programs, UTS prepares graduates for the workplaces of today and tomorrow.About the TeamThe Lifetime Learner Experience Unit is part of the Deputy Vice-Chancellor Education and Students portfolio and was formed in 2021 to enable the alignment of a range of learner acquisition and administration activities which are critical to the success of the UTS 2027 Strategy and in supporting the UTS Vision.The LLE Unit consists of the following areas:

• Future Learners - approx. 100 FTE

• Current Learners - approx. 100 FTE

• Operations - approx. 25 FTE (excludes casuals)

Reporting to the Head, Current Learner Services, the Fees team invoices all enrolled students and is responsible for the collection of approximately $550 million per annum. Fees collection must be compliant with relevant government legislation, including the conditions for payment and deferral of fees, student eligibility for Commonwealth Supported Places, and all debt deferral schemes. The team provides strategic and operational advice, as well as reviews University policy and practice regarding the efficient and effective administration of tuition fees.
Detailed DescriptionAbout the RoleLLE is currently recruiting for two (2) Officers, to join the Fees Team.One role on a full-time continuing basis, and one role on a fixed-term basis until December 2024.The Officer, Fees is responsible for the efficient administration of student-related matters, providing high level fees related support to the Fees Team, students, and stakeholders. Along with this, the Officer, Fees role is required to solve complex problems that require a sound understanding of internal policy as well as legislative policy.About YouTo be successful in this role, you will be a self-motivated individual, enjoying working as part of a high performing team on a variety of tasks.If successful in applying for this role, you will be:

• Administering invoices of tuition fees, the Student Services and Amenities Fee, student loans and other fees related operations.

• Assessing and issuing refunds for student related fees.

• Providing accurate and timely advice and information to internal and external stakeholders.

• Able to sustain and maintain levels of concentration in a large volume processing environment to ensure accuracy.

• Comprehend and adhere to university or government policies in relation to the reporting of student fees.

With examples, please outline in a separate document how you meet the following five (5) key selection criteria points below:1. Demonstrated ability to work independently as well as contributing to team tasks and deadlines, and contributing to the improvement of business practices and performance.2. A high degree of accuracy with figures and high level numeracy skills, including the ability to manipulate and analyse data from a range of sources.3. Demonstrated ability to develop and maintain key internal and external stakeholder relationships applying diplomacy and tact in a pressured environment.4. Ability to interpret and adhere to relevant University rules, policies and procedures, including supporting others in their application.Applicants who do not address the selection criteria will not be considered.
Remuneration/SalaryRemuneration & BenefitsBase Salary Range: $78,667 - $89,995 pa (HEW 5)This role attracts 17% superannuation (pension) in addition to the base salary.UTS staff also benefit from a wide range of include flexible work practices, child care centres, generous parental leave and salary packaging opportunities.Both positions are full-time. One position appointment will be made on a fixed-term basis until December 2024, and one position will be made on a continuing basis.