Address
Form of workCould this be one of those rare moments to do the best work of your career? At Tabcorp, our story continues to evolve every day. It’s an exciting moment in our history – a new era of Tabcorp. We’re raising the game by creating the most engaging betting and entertainment experiences, and to lead with integrity.
We’re here to create excitement everywhere – through our incredible people, unrivalled experiences and strong relationships. We’re bringing industry leading products and services to our customers and breaking into new horizons.
Game to join us?
What you’ll do
Working at the Mowbray Racecourse, the Oncourse Operator is a customer service role and is responsible for delivering an exceptional experience by providing an accurate, efficient and friendly betting and information service to all customers. We want to leave a lasting impression to ensure we are front of mind for all their future betting needs!
As a member of our Oncourse team, you’ll make a difference by delivering seamless customer experiences coupled with real-life racing and sports action. Life here isn’t just what you do, it’s about how unique contributions work together to put customers at the heart. This is a fun, exciting and social role where you will be on site at the tracks and part of the racing action!
- Place bets and provide information for all Racing and Sports products (some of these products include fixed odds options)
- Assist customers with using our new App
- Provide prompt, efficient and friendly service to all customers
- Provide general information such as scratchings, track conditions, events and bet types.
- Comply with regulations and maintain confidentiality
- Ensure accurate cash control and be security minded
- Assist with training as required
*Some roles at Tabcorp require checks prior to joining for regulatory, security or safety and you must be at least 18 years of age and have a current driver’s licence/own motor vehicle
*This position would require availability of approx. 2-3 shifts per month. Rostering is dictated by a racing calendar and will vary.
What you’ll bring
- Customer service experience and a client-centric mentality with the ability to build customer loyalty
- Ability to work independently/unsupervised
- Strong Tech/smart phones knowledge to assist customers with our new app
- Aptitude to problem solve by translating and interpreting information
- Ability to quickly comprehend and translate information to assist customers placing a bet
- High level of attention to detail and accuracy
- Cash handling experience highly regarded
What you’ll get
- Access to our health and wellbeing app and Employee Assistance Program
- Monthly employee social activities, competitions, awards and free tickets to events
- Access to digital learning modules for continuous upskilling
- Ongoing commitment to DE&I through leading policies & initiatives
About Tabcorp
Tabcorp is Australia’s leading gambling entertainment company. Our 3000+ team is as diverse as Australia itself. Our people drive homegrown world class brands, TAB, Sky Racing and MAX. As an ASX listed company, we’re proud to shape our industry for the better. To find out more about us and what we offer visit our website.
We’re committed to creating an inclusive workplace where all our people feel valued for their unique qualities and have a sense of belonging. If you need assistance to participate in our application process, please contact ***************@tabcorp.com.au
While all roles require background checks, some positions require successful candidates to apply for and be granted certain licenses by state-based gambling regulators. This process will involve further background checks which may require you to provide information such as fingerprints.
Tabcorp is a ‘Circle Back Initiative’ employer – we commit to respond to every applicant.
