One IT - Sailpoint IIQ Operations Lead Analyst Identity (Global)

The Opportunity
Reporting to the Global Manager Identity Access Operations, as the SailPoint IIQ Operations Lead, you will be responsible for overseeing the day-to-day operations and maintenance of our SailPoint IdentityIQ (IIQ) platform. You will work closely with cross-functional teams to ensure the efficient and secure operation of the IIQ platform, supporting our organization's identity and access management (IAM) strategy and vision.
Requirements:

• Lead a team of IIQ administrators, providing guidance and support to ensure the effective operation of the platform.
• Manage and maintain the SailPoint IIQ platform, including configuration, troubleshooting, and performance tuning.
• Partner with the Sailpoint IIQ Development team on enhancements and operational handover activities.
• Collaborate with cross-functional teams to implement and maintain IAM policies and procedures.
• Monitor the IIQ platform for security vulnerabilities and compliance issues, taking corrective action as needed.
• Monitor and analyze performance, identifying areas for improvement and implementing necessary enhancements.
• Work with vendors and internal stakeholders to resolve technical issues and implement new features and enhancements.
• Develop and maintain documentation for the IIQ platform, including standard operating procedures and configuration guides. Function as a subject matter expert, providing guidance and training sessions.
• Troubleshoot and resolve complex issues related to joiner/mover/leaver processes, user access and permissions, and authentication with the IGA system,
• Leverage scripting (e.g., Powershell, Python) for automation and customization of IAM processes and tasks.
• Leverage your strong knowledge of Active Directory to manage user accounts, groups, and permissions.

Skills and Qualifications:
Required

• Bachelor's degree in computer science, Business Information Systems, Business, Mathematics & Statistics, Engineering or relevant discipline, or a comparable combination of education and work experience
• Minimum 5 years experience in implementing and managing Identity Access management solutions. Including one year in a lead role.
• Must be able to perform as a hands-on technical lead performing IAM functions and maintaining systems.
• Proficiency in IAM/IGA tool SailPoint Identity IIQ
• Experience with Service Now, understanding of SLAs and the importance of meeting SLAs.
• Ability to provide 24/7 on-call support as SME.
• Experience with documentation of IGA policies and procedures
• Knowledge of Azure AD/Active Directory, SSO MFA and PAM
• In-depth experience with Python, Scripting, MS Excel, Visio and PowerPoint
• Strong understanding of business process design, security protocols, access controls, and risk management, including risk analysis, mitigation, and monitoring
• Good people skills, and the ability to communicate effectively verbally and written with end users at all levels of the organization.
• Good understanding of software development lifecycle and standard industry practices relating to requirements gathering, design, development, testing, deployment, and post-deployment activities
• Initiative-taking, self-directed, and attentive to detail and quality
• Strong analytical and critical thinking skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Languages required: English.
• Languages nice-to-have French, Spanish and/or Portuguese.

Preferred

• Working directly familiarity with HCM, Oracle Financial, Delinea, Service Now, Power BI etc.
• Strong technical and business acumen, understanding of regulatory and industry frameworks (ISO, NIST etc.)

About WSP
WSP is one of the world's leading engineering professional services consulting firms, bringing together approximately 4,500 talented people across 14 offices in Australia. We have committed to halving the carbon footprint of our designs and advice by 2030. Our sustainable solutions and Future Ready™ projects will help societies grow for lifetimes to come.
WSP prioritises the health and well-being of our people by offering flexible working, 12 months of parental leave, opportunities for global mobility, purchased additional leave, and competitive remuneration among many more benefits designed to help you shine. We are committed to providing an inclusive, diverse and equal-opportunity workplace. We promote Indigenous voices and are actively delivering a 'Stretch' level Reconciliation Action Plan. Accredited by the Workplace Gender Equality Agency as an Employer of Choice, we also support the LGBTQI+ community and encourage all employees to bring their whole selves to work.
To express your interest in this position please apply with your resume and a short cover note outlining your interest and how you feel you can meet the criteria.
Please note that the location for this position may be based anywhere in Australia.