One IT - Server & Infrastrcuture Specialist, M&A Operations

The Opportunity
The M&A Operations team operates within the Global Security Operations and is comprised of engineers from various disciplines including server, storage, backup, network, and security, distributed in various countries throughout the world. The team is responsible for assessing and remediating the IT infrastructure of newly acquired organizations and providing operational support of the infrastructure whilst in a transition and integration periods to steady-state operational support.
WSP is looking to hire an experienced engineer to handle the server environment and active directory support within its M&A Operations team. Qualified candidates must have a proven background in managing server infrastructure (on-prem, cloud, virtual and physical) and active directory fields (on-prem and hybrid), as well as handling incidents, problems, changes, and requests for enterprises, both large and small.
Your new role, what's involved?

• Server infrastructure support:
• Review, assess and report on the current server infrastructure (physical and virtual, on-prem and cloud) and virtual environment.
• Maintaining an up-to-date list of M&As inventory of hardware assets with details about hardware, operating systems, purpose, installed applications, and other relevant information.
• Monitor the operational status of M&As sever and virtual infrastructure, patch compliance and security compliance.
• Active directory support:
• Review and help support M&As Active Directory production environment.
• Work with M&As to analyse and performance-tune GPOs, as well as make sure all the best practices GPOs are in place.
• Monitor the operational status of Domain controllers, patch compliance and security compliance.
• Review the reports prepared by other team members, analyze the vulnerabilities and work on remediation priorities based on known threat information and risks.
• Create remediation plans for detected issues and support the implementation.
• Document the infrastructure and transfer knowledge to other WSP IT teams.
• Assist M&As in developing policies, action plans and metrics to improve their server infrastructure, and engage in the problem/change management process.
• Provide technical guidance and hands-on support to M&As
• Assist M&A Operations team in developing policies and procedures to streamline the team operation.
• Help deploy M&A Operations tool set on server infrastructure.
• Collaborating with other M&As and other team members to ensure that all new technologies are compatible with existing WSP standards.
• Coordinate and monitor the deliverables of the 3rd party suppliers.

We'd love to hear from you if you have:
The ideal candidate would meet all, or most of the below criteria:

• Bachelor's in information technology, computer science, or related field.
• Experience as a systems engineer or server infrastructure specialist.
• Good experience in overseeing the design and development of server infrastructure.
• Strong experience with Windows Server 2012 and above.
• Strong experience with Active Directory (AD and AAD)
• Strong overall experience with Microsoft Azure platform
• Strong experience with virtualization (VMware, Hyper-V, Citrix)
• Experience with software/patch deployment (SCCM, WSUS, GPO)
• Good overall understanding of networking, security, backup/storage, identity management
• Good overall knowledge of Microsoft's product line-up, including high level capabilities and competitor products.
• Experience of Microsoft collaboration and documentation tools (Teams, PowerPoint, Visio, SharePoint, Power platform).
• Ability to conduct research into systems issues and products as required.
• Good understanding of standards and best practices for patch management.
• Understanding of cyber security and information security best practices.
• Experience using ITSM systems (ServiceNow, Jira, ZenDesk, …).
• Experience with Linux based systems is a plus.
• PowerShell scripting language

SKILLS/ COMPETENCIES/ OTHER REQUIREMENTS

• Excellent (native level) written and spoken English.
• Additional languages are considered a plus.
• Experience working for a large global organisation with a multi-vendor environment or experience supporting multiple organisations at the same time.
• Good experience working in customer-focused end-user support functions covering server deployment, support, and maintenance.
• Excellent analytical, diagnostic, and problem-solving skills, with the ability to tailor solutions to identified problems, even with limited inputs.
• Ability to communicate ideas in both technical and user-friendly language.
• Ability to work independently with low-level supervision and in a global team distributed geographically.
• Strong organization skills (set priorities, meet deadlines, handle multiple simultaneous projects).
• Excellent documentation and reporting skills.
• Demonstrated experience in understanding, designing, delivering, and demonstrating compliance with information security requirements.
• Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations.
• Ability to communicate problems in terms that are understandable to end users at all levels.
• Ability to follow and promote WSP policies, values, and standards.
• Willingness to work in different time zones, and on occasion after hours or during the weekend.
• Foundational knowledge of ITIL V3 Service management practices

About WSP
WSP is one of the world's leading engineering professional services consulting firms, bringing together approximately 4,500 talented people across 14 offices in Australia. We have committed to halving the carbon footprint of our designs and advice by 2030. Our sustainable solutions and Future Ready™ projects will help societies grow for lifetimes to come.
WSP prioritises the health and well-being of our people by offering flexible working, 12 months of parental leave, opportunities for global mobility, purchased additional leave, and competitive remuneration among many more benefits designed to help you shine. We are committed to providing an inclusive, diverse and equal-opportunity workplace. We promote Indigenous voices and are actively delivering a 'Stretch' level Reconciliation Action Plan. Accredited by the Workplace Gender Equality Agency as an Employer of Choice, we also support the LGBTQI+ community and encourage all employees to bring their whole selves to work.
To express your interest in this position please apply with your resume and a short cover note outlining your interest and how you feel you can meet the criteria.
Please note that the location for this position may be based anywhere in Australia.