Online And Store Operations Coordinator

Stateside Sports is on the hunt for an Online and Store Operations Coordinator to join the fastest growing lifestyle retail business in Australia.

Join a growing brand with a strong, supportive culture and progression opportunities

40% discounts on the world's most well-known sport & lifestyle brands

Enjoy paid birthday leave & other exciting benefits

What is Stateside Sports?

Renowned as the Home of U.S. Sports Lifestyle, Stateside Sports is Australia's fastest growing retailer; with 34 stores and counting!

We are home to the greatest sport and lifestyle brands in the world. With a larger than life store experience, our exclusive releases, floor-to-ceiling cap walls and six-screen Jumbotrons are just a few of the things that make Stateside Sports unique. We are inspired by the lifestyle, culture and the contest of U.S. Sports.

Key Responsibilities

This hands-on role will require appropriate attention to detail and accuracy for all Online and Store Operations practices, including:

• Run all aspects of online customer service including responding to emails, taking phone calls and assist with any Social Media queries
• Handling customer complaints and praise, providing feedback as required to the relevant team members and via the appropriate channels
• Proactively review the online customer service process’ and procedures and provide feedback to the Head of Operations 
• Oversee the online order process including checking that all orders have been fully processed, performing security checks, sourcing items as needed, tracking orders, working with Shippit/Couriers Please as required
• Check all stages of the online order processes beginning with order placement and ending with order delivery, following up as required
• Support the Negative Inventory, Goods in Transit and Cycle Count procedure, ensuring that all stores are adhering to relevant policies and procedures

About You

If you are an enthusiastic, detail-oriented individual with problem-solving ability, then this role is for you. 

To be successful, there are a few compulsory skills:

Previous experience in a similar role (highly regarded)

Solid understanding of basic Online and operational principles

Data entry and reporting skills

Intermediate to advanced computer literacy (including Microsoft Office programs)

Must have strong attention to detail and time management skills, with the ability to prioritise and work independently

Excellent verbal and written communication skills

The Benefits

Stateside Sports recognises and rewards our Team for their unwavering commitment to us by investing in our people, systems, and training. We offer a workplace culture that is loyal and committed. Stateside Sports will provide training to ensure you are set up for success.

Some of the perks:

$2,000 yearly product allowance

40% discounts on the world's most well-known sport & lifestyle brands

Free on-site staff parking in central Mascot location

Paid birthday leave

Ongoing coaching and support to set you up for a rewarding career!