Online Customer Service Support - Women's Fashion

Our client is a well established womenswear fashion retailer and wholesaler. They are looking for a Customer Service Specialist to join the team on a full-time permanent basis.Duties include:

• respond to customer enquiries - phone, email, social media, live chat
• process orders, exchanges, returns and refunds
• provide product information to customers
• resolve customer issues
• manage customer feedback
• maintain customer records, update customer database

The successful candidate will have:

• previous head office Customer Service experience within the fashion industry