Onsite Support Engineer

About The Company:

At AC3, our purpose is to make technology real, and as the leaders in secure multi-cloud solutions, we get to do this for our customers every day. We are an Australian owned ICT MSP, with offices in Sydney, Melbourne and Auckland, servicing over 50% of the NSW State Government and over 700 enterprise customers.

About the role:

You will be responsible for representing AC3, providing an exceptional customer experience and immediate solutions to end users. In conjunction with the Digital Workplace team, you will support the request, acquisition, deployment, maintenance, utilization, and disposal of End User Compute devices managed by AC3.

• Provide an exceptional customer experience by performing onsite Level 1/2 support for end user devices across multiple locations
• Effectively handling VIP walk-ups and liaising with executive level staff
• Deployment of SOE images onto user devices via SCCM 
• Desktop and Mobile Device Management using SCCM, InTune or similar troubleshooting and isolating Desktop, Networking, Windows Server, O365 issues; escalating to the relevant team when required - LAN/WAN/VPN/DHCP/DNS/AD/File Services/Group Policy/AV/Exchange Online + O365 etc.
• Troubleshooting Audio/Video Conference equipment
• Diagnosis of hardware related faults and liaising with the vendor to ensure prompt resolution

Ideal Candidates:

• 2+ years experience in a similar IT Support role
• 2+ years experience in and supporting end user devices in a face-to-face capacity with the ability to effectively and confidently communicate with senior management and executives
• Deep understanding of support best practices, incl. identifying the true root cause and going the extra mile when required.
• Level 1-2 knowledge of Desktop, Networking and Windows Server technologies to effectively and logically troubleshoot and isolate issues: LAN/WAN/VPN/DHCP/DNS/AD/File Services/Group Policy/AV/Exchange Online + O365 etc.
• Strong organisational and time management skills

Benefits

• $70,000 Base + Super + Allowances + Bonus + 5 weeks Leave 
• Scheduled Investment in certifications & Training.
• Company benefits including discounted lifestyle services such as health insurance, salary packaging, and half-day Fridays once a month!
• Investment in your certifications
• Exciting time to join a leading Multi-Cloud Solutions Provider
• True flexibility in the workplace
• Our people are the backbone of our business, and we believe in providing them with every opportunity to grow and develop.
• Convenient Sydney CBD location with state-of-the-art facilities.

CultureAs #4 on Australia’s Best Places to Work 2021 & 2022 list, it’s clear that culture is a top priority at AC3 and we approach business with family values. We keep it simple and live by our fours ways of being:

• Own It: If I say I’m going to do it, I do it. And I give it my all.
• Better It: I take the current status quo and make it better.
• Brave It: I listen, say what’s needed and do the right thing. Especially when it’s tough.
• Enjoy It: I take my work seriously, but don’t take myself too seriously.

We’d love for you to experience the AC3 way for yourself!
https://www.youtube.com/watch?v=jqlXk8T8Z3I

Note: All positions at AC3 must undergo a criminal background check
Additional information

• Largest Australian IT Service Provider for NSW Government
• Develop your career in a leading Australian owned MSP
• Voted #4 Best Place to Work in Australia