AddressAs the Onsite Support Engineer you will provide hands-on technical support and troubleshooting for IT infrastructure, networks, and systems for all users. You will diagnose and resolve issues promptly to ensure smooth operations, collaborate with teams to implement solutions, and contribute to maintaining a reliable and secure IT environment.
Client Details
Our client is a major distributor based in Mulgrave and they have a need for an Onsite Support Engineer to join their team on a 6-month contract.
Description
The Onsite Support Engineer will be responsible for:
- Fulfil Incidents/Service Request tickets assigned to the site support group, ensuring timely and effective resolution.
- Act as the primary technical expert for client infrastructure and desktop support requests, delivering comprehensive assistance and solutions.
- Provide on-site support for information security, servers, networks, peripherals, and related infrastructure needs.
- Adhere to Information Technology Infrastructure Library (ITIL) standards and best practices, following the lead and guidance from the ITSM organisation.
- Participate in IT project coordination, contributing to the successful implementation of IT initiatives.
- Maintain and perform required reporting & inventory management.
- Manage service providers and outsourced resources to ensure optimal service delivery.
Profile
The successful individual will ideally possess the following:
- Proven experience in a similar IT support role.
- Strong knowledge of ITIL standards and best practices.
- Excellent troubleshooting skills across a range of IT systems and applications.
- Ability to manage and coordinate multiple tasks and projects.
- Strong communication and collaboration skills.
- Experience with hardware life-cycle management.
Job Offer
This opportunity promises variety and exposure to diverse IT infrastructure. You'll play a pivotal role in troubleshooting and maintaining systems on-site, ensuring smooth operations and collaborating with a dynamic team to implement solutions.
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact [Anita] [O'Hara] on [+61 3 9607 5627].
