Operational Project Manager, Rapj

Are you a current Elekta employee?Please click here to apply through our internal career site .Want to join a team with a mission to improve and save lives?We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.We currently have the following opportunity available - please contact us for more details!The role of the Operational Project Manager is to provide professional services in Region Asia Pacific and Japan, as the customer embarks on operational changes and Post go-live implementation challenges.This role will assist the service team roll out changes to cloud services, manage and coordinate teams implementing software upgrades and assist service managers drive internal projects in in RAP.They will complement the Service Managers in assisting in driving upgrades and changes and ensuring accurate documentation is recorded between project and service in in RAP.They will be the Customer Success (Hypercare) Manager for the first 6 months post-go-live to ensure customer success in RAPJ. This will be in conjunction with support from the ECSC teams.Responsibilities –

• Manage Customers during the MOSAIQ and Monaco Upgrade process to provide platform architecture design, technical consultancy and project planning and design.
• Be the Customer Success Manager and support the customers through their Cloud Journey from pre-sales through the lifecycle.
• Drive the implementation of new cloud solutions into the market.
• Design and implement process improvements for the Operational Management of Customers
• Develop, implement, maintain, and follow Quality procedures as they pertain to company policy.
• Design, manage, and maintain cloud RACI throughout the lifecycle of products.
• Support Service Delivery and MOSAIQ upgrades for cloud customers by implementing upgrade processes and being part of the greater upgrade management team.
• Support Project Managers for all cloud implementations by working closely with them to implement projects smoothly during the project implementation phase transitioning into the Hypercare phase.
• Drive the Customer Success (Hyper Care team) post-implementation for a period of 6 months (or as necessary) and post-upgrades. This is in conjunction with the Service Managers, utilising their resources.
• Support Service Managers during the transition from Hyper care to business-as-usual service support.
• Support Cloud Change Implementation as required.
• Utilize support and assistance from other Elekta functions to support customer interactions with product delivery, installation, customer service support, and supporting customer acceptances.
• Provide Guidance to Internal and External customers on the technical aspects of solutions integration.
• Drive the adaption of new and 3rd Party products into the Elekta Solutions portfolio by providing technical advice for successful deployment.
• Attend client meetings as required.
• Communicate with clients and their representatives, IT Departments, integration teams, clinical teams, and field support staff, etc.
• Lead and implement breakthrough projects driving platform innovation in the company.
• Prepare documents, technical drawings, process maps, and presentations for tenders and local government/hospital processes as required. Including advising on handover and training requirements
• Provide marketplace feedback, including competitive information, customer expectations, industry trends, etc.
• Provide Guidance to Internal Customers on Cloud Services costs to ensure appropriate margins are achieved.
• Drive efficiency programs identified by self or others within Elekta.
• Incorporate Elekta Values into all departmental functions and responsibilities.
• Promote continuous improvement and be a change agent.

Relevant Knowledge, skills and competencies –

• Bachelor’s Degree (clinical, IT or business oriented) or equivalent knowledge acquired through business experience.
• Minimum 4 years of relevant experience in Oncology software solutions
• Technical understanding of Elekta’s software platforms for all relevant technologies and underlying cloud architecture
• Ability to use appropriate manners, personality, and outlook to work with customers to solve their problems effectively.
• Solid knowledge and experience in the medical devices industry.
• Excellent communication skills, both written and verbal. Skilled speaker and representative in social contacts.
• Strong multi-tasker and experience covering a broader region.
• Fluency in English.
• Comprehensive knowledge of computer tools / IT skills.
• Ability to work autonomously.
• Excellent team player at all levels and strong interpersonal skills.
• Strong knowledge/understanding of Elekta's product portfolio.
• Demonstrated strong business comprehension and acumen.
• Strong in building and maintaining customer focus and customer relationships.
• Results-oriented, operative with excellent analytical skills.
• Strong ethical standards, values and good judgement.
• Persistent, enduring and prepared to make strong personal commitments.
• Able to travel for around 30% of time within Asia Pacific.