Operations Business Improvement Analyst

Spirit Super is a national, profit-for-member, industry super fund managing approximately $28 billion in funds. The fund offers strong outcomes, award-winning service, product excellence and financial sustainability to members across Australia. We are focused on creating Australia’s most dynamic superannuation fund by bringing customised super solutions to our members across all locations and life stages. 

Spirit Super and CareSuper are pleased to announce that they have entered into a binding agreement to merge the two funds. This comes after an extensive due diligence process, with the merger expected to be completed in late 2024.

About the role.

Reporting to the Manager Business Improvements, the role of Operation Business Improvement Analyst is responsible for enhancing the efficiency, effectiveness and member experience provided by the Operations Business Unit through identification, analysis, and design of business (process, policy and systems) improvements.  This position is a 12-month fixed term opportunity to assist during our merge with CareSuper, hence there could be a potential for longer term in the future once we merge in October 2024.

Picture yourself.

•  Partnering with the Operations Division (Fund Administration, Insurance and Claims and Service Delivery) to identify, plan and implement continuous improvements.
• Analysing existing policies, processes and systems for improvement opportunities using techniques such as Value Stream Mapping, Business Process Maturity Mapping etc.
• Liaising with subject matter experts and other internal and external stakeholders to gather information, capture current rules and processes, and identify business needs.
• Presenting improvement recommendations based on assessment of cost, benefits, risks, legislative compliance and ethical standards.
• Working with solution architects, solution designers, business analysts, business SMEs and other stakeholders to assess, design and deliver an efficient and effective process solutions.
• Facilitating the successful delivery of change driven by Organisational (Legislative, Transformational etc) and Operations Division initiatives.
• Conducting post implementation reviews on change impacts and report on findings to key stakeholders.

Who are we looking for?

We want people with spirit! We are looking for:

• Appropriate industry or tertiary qualifications
• Demonstrated experience in building and cultivating effective partnerships with a broad range of stakeholders from idea to delivery.
• Experience building strong working relationships with a diverse range of stakeholders.
• An understanding of project management disciplines and process improvement methodologies.
• Knowledge and experience using different change models, change management principles and methodologies.
• Demonstrated experience working in a similar role relating to implementing Business Improvement or change.

What’s in it for you.

Join a super fund on the rise. Spirit Super is growing and getting better all the time.  We are about to merge with Care Super and proud of it.
We need great people to help us fly into our merge.
We celebrate diversity and inclusivity - it's in the heart of everything we do. As a valued member of our team, you can look forward to:

• career opportunities — we’re growing and love to promote internally.
• a leading work flexibility and wellbeing program
• thorough onboarding, induction, and training programs to set you up for success.
• generous employment conditions and leave benefits.
• an encouraging and supportive environment — it’s all about team spirit!
• genuine focus on members 

How to apply?

For now, all you will need is the information in this advertisement to apply by submitting your resume with a cover letter by 9am, Monday 11 March 2024.  You will receive a copy of the position description during the process if selected to proceed to an interview.
Your details will remain highly confidential in line with privacy legislation but may be shared with our merge partner Care Super in the future with your permission. 

And don’t forget…
Visit www.spiritsuper.com.au/about-us/work-with-us and view our current opportunities and other great benefits of working with Spirit Super.
At Spirit Super we recognise that prioritising diversity and inclusion and placing this at the core of everything that we do is essential to our success. To make sure that our culture and focus on our members best interest continue to accurately reflect and champion the varied perspectives of our community, we celebrate diversity and always strive to be inclusive, regardless of: social identity, that is Aboriginal and/or Torres Strait Islander background, age, caring, responsibilities, cultural background, disability status, gender, faith/no religion, LGBTQIA+ status and social class: and, professional identity, that is profession, education, work experiences and organisational role. 
Spirit Super is committed to accessibility and providing reasonable accommodations to all individuals participating in the application and interview process, and while performing their role. If you have any specific requests to help your application, please contact us at ******@spiritsuper.com.au and one of our People and Culture team will follow up with you. 
If you’re excited about this role but your experience doesn’t align perfectly, we encourage you to reach out to us, we’d love to learn more about you!
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.Base salary range starting at $99,047 + 14% superannuation., Fixed Term 12-month contract, Flexible, Hybrid environment, work from anywhere in Australia