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Form of workWe now have a rare and exciting opportunity for a skilled and experienced individual to join our stunning Gold Coast Boutique as an Operations Coordinator on a Full-time basis.
In this role, you will effectively perform all aspects of customer service within the boutique that relate to customer repairs, servicing orders, call enquiries including stock availability, post-sale offerings and customer correspondence.
For many of our customers, a visit to Tiffany is something to be treasured. Whether they are pampering themselves with an indulgent treat or shopping for a memorable gift. They bring us their greatest dreams – of style, glamour and love – and it is our obligation to honor those dreams with grace and artful understanding.
Your role
- Ensure all repair and service orders are managed and completed in a timely manner, and successfully meet company's service quality standards using the approved Tiffany & Co. process guidelines and procedures.
- Ensure that all customer inquiries, via telephone, email or in person are being responded to in an appropriate and timely manner and completed to high standards of resolution following Tiffany & Co. established processes and procedures.
- Apply consultative one-to-one selling and product knowledge to all customer interactions to develop and build ongoing customer relationships and confidence.
- Provide the highest standard of customer follow-up to support the development of client relationships.
- Cross-functional role where you might be required to help the sales team on the floor during busy hours
Blue Box. White Ribbon. That's a wrap.
The successful candidate will have a minimum of two years sales experience within a customer-focused environment. Be it Sales, Retail, Hospitality or Aviation…We believe a diverse workforce makes a difference. A dynamic service-driven personality is essential!
We are seeking:
- A Blue Box Enthusiast.
- Solid attention to detail and problem-solving capabilities, proven multi-tasking experience with an ability to meet deadlines, professionalism and a commitment to excellence.
- Strong interpersonal skills with the ability to work with a diverse client base and collaborate with colleagues.
- Flexibility to work traditional retail trading hours, including weekdays and weekends, late nights and holidays.
Why Tiffany?
- Generous salary package, employee discounts and milestone gifts
- High performing, caring, fun and dynamic team
- Culture focused on wellbeing, innovation and growth
- Endless career opportunities with the largest luxury group - LVMH!
- Professional growth and development and individual up-skilling opportunities
- Great mentoring from a highly experienced management team
- An inspired career is life's best accessory.
This is just the beginning. Apply now!
